West Elm - 66266 San Pedro Garza García
3.9/5
★
based on 8 reviews
Contact West Elm
| Address : | Av. José Vasconcelos 402, Zona la Alianza, 66266 San Pedro Garza García, N.L., Mexico |
| Phone : | 📞 +887897 |
| Website : | https://www.westelm.com.mx/ |
| Categories : | |
| City : | N.L. |
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Oscar Barrón on Google
★ ★ ★ ★ ★ En West Elm podrás encontrar novedosos muebles y decoración para tu hogar inspirada en originales diseños. Cada rincón de tu hogar tendrá un estilo único.
 In West Elm you can find novel furniture and decoration for your home inspired by original designs. Each corner of your home will have a unique style.
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Claudia Decanini on Google
★ ★ ★ ★ ★ Las ventas por interner son un fraude. Te cobran el producto y nunca te lo envian. Ha sido una pesadilla comprar con ellos por internet. Y no contestan correos ni llamadas ni en facebook. No le deseo a nadie que pase por un robo asi por una empresa que aparenta ser tan grande y profesional.
Internet sales are a fraud. They charge you for the product and they never send it to you. It has been a nightmare buying from them online. And they do not answer emails or calls or on Facebook. I do not wish anyone to go through a robbery like this for a company that appears to be so big and professional.
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Leslie Ovalle on Google
★ ★ ★ ★ ★ Compré una cama y la medida es americana. El problema es que no te advierten de que debes de comprar el colchón ahí. La mayoría de los colchones en México son de 1.90 de largo
I bought a bed and the size is American. The problem is that they do not warn you that you should buy the mattress there. Most mattresses in Mexico are 1.90 long
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Mauricio Sada on Google
★ ★ ★ ★ ★ No nos respetaron el precio marcado en unas macetas que quisimos comprar ni el descuento de la temporada. El gerente de la tienda nunca se dignó atendernos. Son un caso para denunciar en PROFECO pero preferimos cancelar la compra que dedicarle más tiempo a eso. Nos hicieron perder 30 minutos. Es una lástima porque tienen buenas cosas.
They did not respect us the price marked in a pots that we wanted to buy or the discount of the season. The store manager never deigned to serve us. They are a case to denounce in PROFECO but we prefer to cancel the purchase than to dedicate more time to that. They made us lose 30 minutes. It's a shame because they have good things.
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Enrique sandoval treviño on Google
★ ★ ★ ★ ★ Excelente el servicio de diseño que ofrece la marca
Excellent design service offered by the brand
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ARAM HERRERA on Google
★ ★ ★ ★ ★ Le doy 5 estrellas por qué los muebles son de primer nivel, la atención en la sucursal es excelente, la decoración muy moderna. Les recomiendo mucho que la visiten!
I give it 5 stars because the furniture is first class, the service at the branch is excellent, the decoration is very modern. I highly recommend that you visit it!
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vero escobar on Google
★ ★ ★ ★ ★ Muy buen servicio, manejan el servicio de decoración, su personal muy amable.
Very good service, they handle the decoration service, their staff very friendly.
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J C on Google
★ ★ ★ ★ ★ En cuanto a productos y el servicio de venta me parece excelente considerando la calidad y precio.
En cuanto a Post-venta es donde tienen mucha area de oportunidad para mejorar. La post-venta es muy mala porque te entregan los muebles sin estar armados, y es tu responsabilidad terminar de armarlos. Es una experiencia tipo IKEA de que tienes que desempacar todo y luego armar. Aunque es menos laborioso para armar que un IKEA pero sin el descuento por armarlo tu mismo.
Otra cosa que me ha decepcionado es que una mesa que compré tiene un defecto de ensamblaje que hace que se raspe al abrir/cerrar. Ya llevo tres semanas y todavía no hay respuesta de como se va a resolver.
Actualización:
Ya me cambiaron la mesa y quedó super bien.
In terms of products and sales service, I find it excellent considering the quality and price.
As for Post-sale, it is where they have a lot of opportunity to improve. After-sales is very bad because the furniture is delivered to you without being assembled, and it is your responsibility to finish assembling it. It's an IKEA-like experience where you have to unpack everything and then put it together. Although it is less laborious to assemble than an IKEA but without the discount for assembling it yourself.
Another thing that has disappointed me is that a table I bought has an assembly defect that causes it to scratch when opening / closing. It's been three weeks now and there's still no answer on how it's going to be resolved.
Update:
They already changed the table and it was super good.
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