Whirlpool Mexico - 66634 Cd Apodaca

Service Muck Buy a washing machine on November 20, 2020 A week after it expired, I am out of town and my daughter tells me that the washing machine made a noise and the washing tub was on its side. Already on 2 occasions prior to the breakdown, the washing machine, when it squeezed, destabilized as if the clothes were poorly accommodated and for that reason it turned off immediately and a puddle of water appeared below the washing machine. When I return from my trip I look for the purchase receipt and I can't find it, so I go to Liverpool to request a copy of my receipt and contact Whirpool. And the person who attended me not at all friendly tells me that the warranty has already expired and I explain why I was just calling them (3 weeks after the expiration of the warranty) and that the washing machine was already failing and he tells me again that it is no longer applicable the guarantee. So I ask him to send a technician to check it out and he says yes, but the visit will cost $350 and I tell him to send it to me. When the technician comes, he tells me that one of the pieces that supports the tub has broken. How can it be possible that such an important piece in a washing machine breaks after a year of use. That if I want the service it costs me $3,800 How am I going to pay 30% of what the washing machine cost me? What courage and I continue with my broken washing machine. Very disappointed and very angry ??????

After I had uploaded this my complaint, in the middle of July 2021, there was finally a solution, I inform all of you that they resolved me positively: I had my dishwasher / dishwasher replaced totally New Maytag / Whirpool.Thanks to the Maytag staff / Whirpool México, they accompanied me in the process of making the guarantee valid, they listened and solved everything, they sent me via parcel (without cost of the inda freight and back the old and damaged machine, without cost of the machine) and they also installed the dishwasher. at no cost I appreciate and did not expect less the solution to my problem, I do not erase it from my experiences so that the solution is settled, thank you very much. After I had uploaded this my complaint, in the middle of July 2021, there was finally a solution. I inform all of you who resolved me positively: I had my dishwasher / dishwasher completely New Maytag / Whirpool. Thanks to the Maytag staff / Whirpool México, they accompanied me in the process of making the guarantee valid, they listened and solved everything, they sent me via parcel (without cost of the inda freight and back the old and damaged machine, without cost of the machine) and they also installed the washing machine. I am grateful and I did not expect less the solution to my problem, I do not erase it from my experiences so that the solution is settled, thank you very much. This is the fourth time that I have raised my report, I really liked the brand until it broke down and my dishwasher still does not work properly. I leave my report numbers (a) 551487, b) 521798, c) 516588, d) 594181 I am very, very angry with the brand. My dishwasher by asking for the longest command such as: POWERBLATS leaves food residues In glasses and if it leaves them, it also means that it leaves soap residues that is very bad since I had been consuming with those food residues with soap (it is bad for health) by the chemicals in the soap capsules and the Whirpool and Maytag brand says that "THE MOST IMPORTANT THING IS YOUR FAMILY" I have been using it very well for a year, with the appropriate "CASCADE PLATINUM" soap capsule, it does not leak , hoses good, everything I have looked for on the internet, everything there is of videos. These are my 4 reports in 2 months also it takes many weeks to change parts, to clean it and it is still damaged. As it is and is not true is lying to the customer. ---------- This is the fourth time that I have raised my report, I really liked the brand until it broke down and my dishwasher still does not work properly. I leave my report numbers (a) 551487, b) 521798, c) 516588, d) 594181 I am very, very angry with the brand. My dishwasher by asking for the longest command such as: POWERBLATS leaves food residues In glasses and if it leaves them, it also means that it leaves soap residues that is very bad since I had been consuming with those food residues with soap (it is bad for health) by the chemicals in the soap capsules and the Whirlpool and Maytag brand says that "THE MOST IMPORTANT THING IS YOUR FAMILY" I have been using it very well for a year, with the appropriate "CASCADE PLATINUM" soap capsule, it does not leak, hoses good, everything I have looked for on the internet, everything there is of videos. These are my 4 reports in 2 months also it takes quite a few weeks to change parts, to clean it and it is still damaged. As it is and it is not true is lying to the client.