Whirlpool México S. A. De C. V., Planta Supsa - Cd Apodaca

Excellent attention from people in charge of sales in your store in the factory.

They waste your time, they do not give you a concrete answer if you are going to look for a job.

A very well organized plant, with many industrial safety and health measures.

We went to do a job. We went well. It is a very safe and clean plant to carry out the work. Coordinated with .sec. personnel to avoid an incident or accident as much as possible.

Whirlpool enters the luxury paper tread business! • Last Tuesday 04 I made an online purchase from a laundry center. The process was simple, although the serious errors in the description of the equipment are very confusing. • On Wednesday they notify me that the equipment will be delivered to me on Thursday. Pleasantly surprised, I ask if they have an installation service, if they do it at the moment, etc., they tell me that it is not necessary to contract the installation with them, without giving more details. • TRUSTING the brand, I move fast to sell my washer and dryer… serious mistake to trust. • On the agreed Thursday I am handed over to the laundry center, the delivery men very kind, but when they left and wanted to connect the equipment, oh surprise! It does not bring the light cable. • We look in the box, inside the equipment, and nothing ... I call the delivery man to ask him to check if he did not stay with him, and he tells me that no, that the cable is NEVER delivered, that I MUST request it from customer service ... Whirpool, ¿ why didn't you tell me before? • I call again and indeed, the cable is requested separately because…. Why not? They kindly schedule the cable delivery for me on Saturday 08, at the precise moment between 9 am and 6pm. • After noon they send me an email telling me that the delivery of the cable and installation of the equipment is scheduled for January 19! Without giving context, without saying why, nothing ... it should be noted that at that time 1) they already charged me and 2) I don't have a washing machine !!! • Again I had to dial, and they mentioned to me that the problem is that there are no electricity cables in existence until that date…. Whirpool, if you don't have the complete kit, why are you giving it to me? Why am I the one who has to be calling and finding out? Why don't you tell me from the first call how is your delivery mechanics by bits? So easy that it would have been that at the time of purchase you notified me that there is no cable and that it would be delivered until February if you want, but complete! Last silly question, because it is clear to me that my experience and satisfaction are not things that matter to you, but how are you going to compensate my time and money in laundry?