Whirlpool Supsa - 66603 Cd Apodaca

Very good articles

2/2. Wait 15 days. I waited that long and called Whirlpool to ask about parts. They didn't tell me anything and that was when they referred me to José Rafael Serrano (senior service analyst), who to date no longer answers a single email. On that occasion he told me that he would follow up personally, then he told me that the pieces would arrive in two months. It was already June 2021. It had been 6 months and my freezer did not work, without making ice and the refrigerator at 9 degrees C. Even, José Rafael Serrano offered to send me a backup refrigerator for the correct conservation of my food, it never arrived. The pieces arrived at the end of August and they sent the second specialized technician, Manuel Arias. It is worth mentioning that before this, they generated visits and never came to attend. I went as far as delaying a weekend family outing to wait for this Alan, who never came. After the tolerance limit that they say we give after the allotted time, I call Whirlpool to mention that they did not even care to call that they would not come. How I made that report, I was contacted by the supervisor of the Guadalajara-based technicians, Daniel Íñiguez. The same thing, he told me that he would give a personal follow-up to solve it. Any. At the end of August, Manuel Arias arrives with the famous spare parts, but when he checks the refrigerator to send the evidence requested by engineering, he determines that the changes are not necessary. That the problem is that the equipment has no gas. He tries to detect the leak and cannot find it. He put on gas and the refrigerator started working fine for another month. He mentioned that we had to wait for an engineering response to see what had to be done. 15 days ago I reported that the refrigerator began to fail the same (draining, it stopped making ice, not freezing, the refrigeration temperature increased). Now Manuel cannot go because the matter is in engineering, by phone all the ladies who attend without truly an annulment. They mention that they have already escalated the issue, that they have even shared it (until now) with Juan Pablo García, head of the Kitchen Aid brand in Mexico. They told me they would contact me in no more than 48 hours and it has been more than a week and nothing. Then I called and gave him 72 hrs. And nothing. They told me last Monday to call today; and what do they think? Exactly, NOTHING. That engineering has not responded, that there is still no answer. And it is very evident, it does not work because it loses gas, if the technician did not find an external leak, then the top-of-the-range refrigerator has an internal leak and that is a change of equipment. No one has the ability to take charge and resolve. They charge for not doing their job. Take your precautions!

Excellent quality and service very good products highly recommended

Excellent place to work has access from both sides by Miguel Alemán and Salinas which makes it very accessible. great growth opportunities

Terrible food not recommended very expensive and cold and more so on the night shift