Xpress Car Rental - 45672 El Refugio
2.4/5
★
based on 8 reviews
Contact Xpress Car Rental
Address : | Veinte de Noviembre 8905-A, 45672 El Refugio, Jal., Mexico |
Phone : | 📞 +999 |
Categories : | |
City : | Jal. |
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Lau The Yogui on Google
★ ★ ★ ★ ★ |
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nanis carlos on Google
★ ★ ★ ★ ★ |
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Xpress Car on Google
★ ★ ★ ★ ★ Gente muy amable la atención muy bien y autos en perfectas condiciones.
Very friendly people, very good attention and cars in perfect condition.
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Julian David González Cruz on Google
★ ★ ★ ★ ★ Los carros muy bien pero a la hora de la tarjeta salen cargos extras.
The cars are very good but at the time of the card there are extra charges.
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Kenyi Veliz on Google
★ ★ ★ ★ ★ Ladrones. Sacaron 600 dolares de mi tarjeta despues de 20 dias de haber cancelado el contrato
Burglars. They took 600 dollars from my card after 20 days of having canceled the contract
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Samuel Bernardino on Google
★ ★ ★ ★ ★ Tengan cuidado al rentar aquí, por lo que veo es una compañía problemática que no se preocupa por los clientes... Yo estoy en proceso con Profeco y en una demanda ya que tengo más de tres meses y no me regresan mi depósito
Be careful when renting here, from what I see it is a problematic company that does not care about customers ... I am in process with Profeco and in a lawsuit since I have more than three months and they do not return my deposit
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Brandon Schuster on Google
★ ★ ★ ★ ★ They do not take care of their cars. 70,000 + miles. Take pictures of your rental before you leave. They will try to charge you for damages that weren't you. A shady business trying to put money in their pockets. Watch out
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Californio Antonio on Google
★ ★ ★ ★ ★ I have rented cars from XPress Car Rental in three previous occasions during the low season with no issues. This December (2018) was the first peak season rental with XPress Car Rental and was completely disappointed by the poor quality vehicles they are renting to customers.
I sent the owner a deposit earlier during the month of December covering half the cost of my rental to guarantee my vehicle color and size later during the same month. I spoke to to sales associate in multiple occasions by phone, and have an extensive conversation on my messenger with the same associate. I completed all tasks on my end to reserve my vehicle. I also asked for pictures of the vehicle I was renting in advance, and they provided a picture that did not accurately reflect the rental they would offer me.
When I arrived to the location the vehicle assigned to me was dented, paint was scratched around the frame of the entire vehicle, and the front glass was cracked. I will try to attach pictures here.I noticed the damages as the vehicle assigned to me was the one the associate used to pick us up at the airport. I immediately asked the associate for an alternative vehicle and was told this was the one assigned to me. I was outraged because the manager responded to my concerns by phone with a tone as if his business was doing me a favor at no cost. My outrage was prompted because I asked two associates prior to sending my deposit if the vehicle assigned to me was in top shape because I needed the vehicle for a wedding. In multiple instances I was assured all vehicles mirrored those resented at Hetz and Dollar to name a few. This instance left me stranded for a much anticipated and needed family vacation.
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