Yamaha Terremoto Celaya - 38080 Celaya

Excellent place General service of the motorcycle

An excellent dealership when it comes to buying motorcycles, good customer service and top quality products.

They almost never answer the phone, the customer service is very bad, I look for Celaya because the service in Querétaro is worse. Too bad that such a good brand depends on such bad services.

Terrible service, they want to charge you for everything, they do not respect the information on the Yamaha page, prices more expensive than what the page shows. The manager and the counter are unethical and nefarious.

They do not tell you that they charge you additional commissions on the final price of the motorcycle, and they also say that "they do not know what that commission is due but that they have to charge it", I mean, they do not know that they charge you, a situation that did not happen in yamaha from Salamanca Gto. In addition to the sales manager does not have a good deal with customers

The manager has his own table of costs for the services they do to the motorcycle, it is not the same as the one published on the internet, he is suspicious. On the other hand the shorty is very good to see.

My qualification is for the following: The after-sales service. On a first occasion for an R3 I asked for a spotlight for the lighthouse, a simple lighthouse with delivery time "of 8 to 12 days" in the words of the agency staff, this "because parcel service does not come if it does not fill the truck" and while the client that waits. Ok, it was not critical. Second problem I had with my motorcycle, I began to heat up and checking, the thermostat no longer opened, it was necessary to change it. I am going to ask for the spare, same answer on the time of delivery, but after 3 weeks my spare did not arrive and obviously the motorcycle stopped, here the answer that they gave me was that the spare was in customs and I do not know what else. At that point I lost patience and called directly to Yamaha to demand an answer, telling me that the spare if you had and that you were going to coordinate with the distributor. Total that I went on vacation and after more than a month I was able to pick up my spare. Here I do not know what kind of service is due, to the distributor for not wanting to pay more for the parcel at the expense of the customer, or if the spare parts really require so much time to be delivered which would be a problem for Yamaha itself. Total after-sales service in terms of spare parts that I have had, terrible.

Excellent service, very nice motorcycles compared to the competition and for the same price