Yucatán To Go - 97255 Mérida

Very bad service. It is not convenient for you to rent a car in which you feel unsafe, the bad conditions in which their cars are make you think that at any moment they will leave you stranded or that they will cause an accident in the middle of the road, that everything will the radio sounds less than it should sound. They do not give you any proof of your income and if you request an invoice they want to charge you the additional VAT, that is called tax evasion.

Nothing recommendable. They tell you a price, they give you the vehicle and then they want to change the rate. Vehicles in poor working order. Old and expensive rent. They do not give you a copy of the contract and if you want to invoice they charge you VAT separately. The rent was more expensive than in Hertz !!!

They see your face; and they do not give you a contract or read the clauses. It is a pirate agency; That you rent cars in bad condition ... and at very high prices. They are dedicated to hunting people who did not rent a car inside the Mérida airport.

I rented a car on January 20 of this year, attended by a certain ""ERNESTO N" first very kind, they gave me another price for a very complete insurance, from the beginning it was requested that the car be automatic, at the time they made me the delivery of the vehicle my partner realized that it was standard, so to change it ERNESTO annoyed they wanted to charge me "N" amount already with the signed contract and claiming that they did not have another car available that was not standard, then another guy attended us He was more friendly and assigned us another car with the same contract and with what had already been paid, which by the way was not cheap at all, the car was not 100% clean when it was received, days later we returned the car, we arrived at facilities with the LOW tire, a few minutes before, ERNESTO told me that it was my negligence, I don't know if he is the owner of the rental car, because if discomfort was infinite, realizing the manager asked another boy to take us to the airport and we He said the tire was covered by insurance that had already been paid for. ❌ for ERNEST ✅ for the guy who served us and the manager

It's decent though expensive. They could have a bigger car for the same price in other agencies, although they later charge higher insurance. They rented me a quite worn-out Beat (giving it 150,000 km), but they changed it to Campeche the day it failed... ?‍♂️

Avoid renting at this location. They do not respect the conditions created between other companies that bring them clients and them. The cars are not new, they are simple cars and expensive prices. Chevrolet Beat $900mxn daily, small 4-door car with trunk with more than 50,000km. If you are demanding in terms of security, I do not recommend it, although the service received is not unpleasant, the unpleasant thing is to book in another agency and pick up the car with them. When you arrive they want to sell you another insurance and they scare you. If you are not used to renting cars and being prepared for these occasions, better prepare yourself before renting. Find another agency. I don't recommend it.

We had a good experience with this agency, we got a car in good condition. We rented it for 5 days and without any problem, but in case we had it, they gave us their number to be able to give us another car. The only detail is that they were not clear with the terms and conditions from the beginning and regarding the first price that they offered us, an increase of 2 thousand. From then on all good.