Yuga Embellecimiento Automotriz - 93320 Poza Rica de Hidalgo

Very bad service and they charge well, it is better to take the car to the laundry on the corner

Apparently they wax and hydrate plastics with poor quality products, as they hardly last. In addition, when cleaning the interior and removing seats, I lost a small plastic and some headboards, which were returned to me. It was a lousy job, they didn't leave everything in order. The price is very good with the promotions, but they lack a lot of quality in the work.

I made a package for my car and you see, it turned out very well

A very good attention, my vehicle was like new!... The attention is excellent and they gave me a very good attention

Good service, although they gave me a good service but I have heard from friends that lately the service is somewhat lousy

Very bad service, I asked for an appointment to wash the interiors of a 2014 Aveo, they told me that it costs $600, we agreed on the appointment at 10 am, I arrived at 9:30 there was no car, they offered to extend the package to a complete one for $1,200 They said that the service took between 4 to 7 hours. At 4pm I contacted them and they sent me previews of the car seats already in place and clean. They told me that at 6 PM it was left, at 5.40 I arrived for my car, wait why they were delivering 2 more cars. The manager spoke to me and you told me to check the car "they were already giving it to me as ready" I check the car and the seats are super wet the manager tells me that he will have it ready for me in 2 hours or that he should leave it for the next day. At 7.50 they send me a msg to let me know that the car was ready, I go for it, check it and the seats are still wet and in addition to that the rear furniture was burned, they offered to repair it with an upholsterer I told him that I couldn't trust him anymore he and that he needed a guarantee that he would communicate with an upholsterer and tell me how my car would look, he did not agree because it was already late, the more time passed, more details emerged, we took out the back seat and it drained in water, he removed the mats from the floor and touched the super wet and soapy carpet, and since it was already night I leaned on a lamp and the car had not been vacuumed either, the headlights were not polished and well the manager told me that he had been working there for 3 months after 15 and that they could not pass me to any manager by phone due to policies, in the end I kept insisting until they contacted me with a manager who, to say how I handle the situation, has no experience at all, says they have 10 branches but it seems to me No, since they don't have protocols for cases like this, in short, they told me that even if I arrived early they had appointments ahead of them and had to meet them first, so I don't understand why they asked me to leave the car at 10 am? when the service was not going to be given at that time, tired of what happened, I told them that I was not going to pay them for something badly done and burned that they would only pay me the upholsterer, they told me no, that they do not handle cash, later After insisting for a while, they deposited $600, which does not cover the upholstery of the seat, much less the damage caused by their poor service. It should be noted that during the time that he spent there, 3 dissatisfied customers, 1 because of a poorly installed seat that moved because something was broken, another because of his antenna that was removed and not replaced, and the last one because his car was not delivered, why? He didn't give them time and they would deliver it the next day. I do not recommend this service and I warn future users to be careful when hiring Yuga Poza Rica because they do not have the slightest idea of ​​what they do. I hope and read my comment and have enough morale to repair the damage to my unit, obviously not in their own establishment since they do not work well at all.

I took my car to the service, they told me it would take from 6 to 8 hours, in total it took 12 hours. Due to the delay they gave my car a courtesy engine wash. When they delivered me, the seats were still a little wet but the problem was that the car rattled and turned off, they told me that water got into the spark plugs and that I had it on while it evaporated but it didn't work, I ended up calling my mechanic at 11 pm because my car was turning off and it turned out that the speeds no longer fit well, instead of going in first it goes in third ? I told them that and they no longer responded.... I had seen a couple of bad reviews of the place and I thought that They were isolated cases but I ended up with a failure in the gearbox which worked perfectly.

THEY BREAKED MY CAR AND BLOCKED ME WHEN I CLAIMED THEM My wife took the car, it was supposed to be delivered at 8 and they gave it to us at 10:30, the car arrived fine, and when we left we had problems, we couldn't go two blocks, we dialed and they told us it was because it came in water in the spark plugs, that we leave it on for a while, which was normal. We spent half an hour with the car running and nothing, they stopped responding to messages, I had to call the mechanic, the problem was not the spark plugs, apparently with the pressure washer they screwed up the speeds (I'm not a mechanic I can't say exactly what the problem was) but the car no longer has first gear, it's a chevy, so to get into first gear I have to lift the whip to reverse and look for a space between reverse and third gear, because where is first gear now it gets into third gear and that's why the car turned off when moving forward, the mechanic was the one who noticed that We sent a message and to claim the page and seen, we put it in a publication on FACEBOOK where they promote their services and the company page blocked my wife so that we would not make them a bad promotion Besides, they delivered the car with the mats still wet and it is not a car wash for 100 pesos, it is a very expensive service for the lack of responsibility for their actions Now they do dare to go, which I do not directly recommend, get heavy with your receipts because they did not want to give my wife a receipt.