Z Motors - 72770 Cholula

I will not take my car to Maintenance there again, they left me an oil witness at 20,000km I went to have it removed, they put the scanner in it and left it the same:/ super crappy!!! Obviously the maintenance and instruction book does not say anything about that and I already looked on the internet and it is merely a question of the agency to get money.

Very good care and service

My experience will be edited when my car is delivered just like the stars: For now I think the 5 stars deserve. I started to read almost all the experiences of the people and some were very satisfied but if there were one or another worrying message as well as not all were well explained so I will leave my super detailed explanation about everything so that they know how it went to me. me. The messages that worried me the most were that parts of the car are stolen and that their workshop service is appalling as well as customer service. They treated me excellent the 3 times I went today for example, they offered me water they did not make me wait more than 3 minutes and they attended me, they explained me and they answered all my doubts. Today February 5, 2020 I left my Golf because of a horn problem and some pieces that were not well placed. Upon arriving before getting out of my car they were already waiting for me and they knew who they were, they passed me to the agency, they offered me snacks and water, they told me that an agent was going to attend me shortly and that was the case, not even 5 minutes passed and he (Vicente Galindo Tejeda) was already waiting for me, very kindly and tolerant I explained the problems he had, wrote down everything and then made a video of evidence. Who told me would send me to my mail. (I also made mine in case you doubt them). While checking the car he told me that he had valuables and offered to keep it in the locker next to me, I kept the key and put everything away, another lady entered the car, without first putting a protective cover on the car seat pilot and found a cable that I had not seen and handed it to me in my hands and put it in the same locker. Then the agent passed me to the office and made me sign the corresponding papers. I read everything (patiently I wait for it to end), in detail and said that it can take up to 5 days to deliver the vehicle. (Many people complain that they are told 2 days but do not read that it may take time and that is the only time for diagnosis, it also takes longer if they deliver the vehicle on Friday; workshop does not work on weekends). Another fact is that they have to call me before they are going to make any modification to my car and that I have to authorize if they do nothing. Sign everything, they said that if I needed a taxi service and they gave me a $ 50 voucher, I accepted it and ended up paying only $ 10 for my trip. Anyway so far that was my experience and I will edit it as soon as the car is delivered to me. As you may have read if they read everything, customer service is excellent. We'll see if the customers who complained about theft of parts and bulbs and did nothing to the car are real. The photos are of the car I left, it has 5,980km, everything works perfectly with the exception of the aforementioned. Nothing is missing, neither lights nor pieces. All original. Everything in theory should come into guarantee because I comply with times and mileage. Upgrade: 02/05/2020 // 18:45 I received by message and by mail my Summary of the inspection carried out, the quality of the video is not very good but it can be appreciated if something happens to happen outside of it. For now everything in order. 02/08/2020 // 09:37 I received a call where they told me that my car if it came under warranty because of the main problem that had taken it (horn horn did not work properly) 02/10/2020 // 16:22 I received a call, they asked me if I gave them the green light to work, so that on 02/12/2020 they delivered my car to me. When the call was finished, I entered my Mail and I saw that the platform where the arrangements that had to be made and its costs had been updated. Update the information immediately so they will start working. 02/12/2020 // I did not receive a call that I could go through my car, or the page where I can check (Inspection Summary) updated. 02/14/2020 // 14:12 and 18:50 (I can't write anymore). In short they gave me my car fixed, washed and nothing was stolen. I recommend it even if they take.

I bought a vehicle and went to that agency after having visited others of the same brand and I say this as a client and person, it is the best in the entire city of Puebla in terms of facilities but above all in CUSTOMER SERVICE through this medium I thank you very much to the son of the owner who was in the facilities that day and even gave us PERSONAL attention, which was a nice experience for one as a client because that comforts one a lot and makes us feel very good EXCELLENT PLUS for Z Motors Cholula my next congratulations are for the Best SALES EXECUTIVE Mr. Manuel Olmos who attended us from the moment I contacted him through social networks and gave us excellent attention during the process and until the day of delivery of my unit, thank you very much Manuel could not have touched me BEST sales executive YOU ARE THE BEST vouchers 1000

Excellent attention, very fast was the appointment they gave me and they advised me of a very professional repair. I took my car to service and they told me that it still wasn't up to him, in another place it was most likely that they would have done it for payment. Recommended ? %

The best VW agency in Puebla. Due to the scarcity of vehicles, I visited each and every one of the available VW agencies in Puebla, in all of them I received indifferent treatment from the sellers except here. From the beginning they were very transparent regarding the availability of the vehicle, I had a tentative delivery date of 3 months but I received the unit in a month, from the time I got to do the test drive until the car was delivered to me, only 30 days passed. Excellent communication, excellent attention from the entire team, from the receptionist to the sales manager, everything was perfect. If you are looking for a used or VW car, do not hesitate to come to this agency.