Zen Grand at Grand Velas Riviera Maya - 77710 Riviera Maya

This place is truly a 5 star resort. The rooms are beautiful, the staff is friendly and there to take care of your every need. There are several restaurants on the property and all of them are 5 star. The food presentation was always amazing. Poolside staff is very attentive to your drink, food, and eyeglass cleanings needs! Yes, they approached us and asked if we would like our glasses cleaned. The beach is beautiful and the pools are all beautiful. Never go to the swim up bar though because the water in that pool is not heated and it was way to cold! Every evening they host some sort of show or event. We were there to ring in the New Year and it was awesome. They dropped a glitter like material first, then balloons and also had pyrotechnics at midnight as well as fireworks. The mini fridge in your room is restocked daily. If you want any particular item put in your fridge just ask and it will be there. I truly cannot say enough wonderful things about this resort. They offer scuba diving, snorkeling, parasailing, yoga classes, dance classes, jet skiing, sailboats, and many other water related activities. The only negative that I have is about the spa prices. To get any kind of spa treatment, the pricing begins at $350 dollars! Sadly it is not part of the "all inclusive" deal. You are assigned a personal concierge upon arrival who will see to your every need. The lobby at Zen was beautiful. The shuttle buses never keep you waiting to go from one part of the resort to another. I would highly recommend this place to anyone! Lots of nearby sights to see and things to do. Loved, Loved, Loved this place and did not want to come home after a week!

Well beyond any expectations, the absolute apitamie of luxury. The staff in the entire resort were incredibly gracious and very hospitable. I cannot emphasize enough that it is an experience of a lifetime. This is what all resorts should aspire to be. I was there and still dont believe it. A fairy tale from start to finish

Wonderful experience. Very courteous staff and everyone went out of their way to make our stay as enjoyable as possible. Water activities at the beach were unfortunately curtailed due to high winds, but that of course is something beyond their control.

Asked someone at the front desk to send a package, and it never arrived

Amazing resort with very helpful staff. 5 restaurants that take you all around the world while still relaxing at the beach in Riviera Maya.

Amazing place, food was great, drinks on point, staff super nice and wouldn’t mind having conversations. Everyone speaks English and Spanish. Amelie at the front desk was great in helping out. 5/5

Few words can describe the facility, amenities, and service from the staff. Truly well worth it

Had a fantastic dinner experience. Too many great servers to name. Food at Zen was fantastic. The presentation was beautiful. They do a wonderful job!