Zeta Gas - 44770 Guadalajara

Deplorable service. They did not provide me with anything all day from early I made the order and all day they told me that it was not long before they were going to pass the report to the operator and it never came. At the end of the day they told me that the operator had gone to his home, wow !!!! They can give me work wherever you go at any time you want. Very little seriousness.

I have several years with the service contracted with your company, but until this year I decided to monitor what they supply me with what my stationary tank marks and I was surprised that they supply less. In May of this year they supplied me with 20 liters less, I insisted on my complaint until they attended to me and they were so convinced of the shortage that they gave me what I needed (20 liters approx.). This month of Nov / 18 they supplied me and again I needed the same amount, I reported it again, but again they ignored my report. I get the impression that your domestic delivery system works the same as gasoline (deliveries less). What remains for users? put up with it and pay, file complaints with an authority, or look for options, although apparently your company has a monopoly on domestic gas.

It seems that prices are going down. The attention was considerably good, acceptable. We expect prices to continue to fall. One of the very few good news among so many bad. I hope that the kilos and / or liters are complete. Greetings.

Honestly they have a very poor service, a call center with people who are very unprepared, very rude, and above all unprofessional. A service that takes more than 5 hours to arrive and an “urgent” request, you call the call center to see what they tell you, and their first response is: “yes, I am already seeing that it is the fourth time you have called us”. And for what? Not at all, it's a barbaric thing about these people. Little understanding towards the client, and if you ask them for their name, why does it bother you in the rude way they speak to you... ha! Mystery... the call hangs up. You honestly lose your cool, and it's normal. I understand that call centers show their faces, their ears, to many dissatisfied customers, due to the lousy service offered by the company. But there always has to be respect. I promise you Zeta Gas. That is the last time that my family and acquaintances stock up with you. Really, what a shame of a company.

Terrible service but not for the ladies of telephone attention if not for customer service, they did not attend my report two weeks ago, they sold me a cylinder without sufficient level it lasted 12 days and we lived two people! You never have a formal schedule to appear, the supervisor has not been since the 14th that the report was made, make sure that the cylinder in front of you is weighed because mine was already on the second floor and I was sorry to return to the Lord but for good people see our faces!

The schedule they had is wrong and they did not modify it on the Internet

We just placed an order and the guy who answered, very pedantic, hung up the phone on us. We send WhatsApp from 5 and it is 7.40 they never answered.