Zwemmen Mundo E - 54050 Tlalnepantla de Baz

We women lose a week a month for our days, I have asked them to make up our classes and they say no, that they only take away the fault, it is not fair that they charge for a service that they do not provide by a natural process, it is discrimination.

Terrible place, they charge very expensive for classes and they DO NOT replenish them when there are holidays and even if one brings proof of some problem... my son had 3 classes left and they are NOT responsible.

Bad attention from the staff that receives you, despotic, improve customer service, I leave my daughter and pick her up when her class ends, they did not let her go through $30 surcharges and she explained that when her mother arrived she would pay, even so they denied access to the facilities, in the end they forgot that they closed the previous Sunday for their holidays and that I could not pay that day, I only pay the days that she attends class, of course there were going to be surcharges, but it is not it is possible that to see her alone they had no criteria

The dressing room is small for the crowd of people there. The showers are not very functional. And the bathroom locks don't work. I wish they would give it maintenance and renovation.

In general very good, high quality trainers. Very small locker room space for the number of people we attend, at least on my schedule. On two occasions there is no hot water in the showers because the boiler broke down, they did not notify me by any means of contact, it was very annoying. There is a lot of instructor turnover.

I have gone twice to request reports, on both occasions the staff had a terrible attitude and a ZERO service attitude, they made me wait at least 30 minutes to attend to me, when asking about the adapted or inclusion classes they told me that it is for parents to enter with the kids since it's not really classes but something like therapy, I told him that my family member has previously taken swimming so he doesn't require special treatment, however he tells me that the disabled cannot live with the rest of the population, so more than I explained to him, he never understood, in short, they sell the idea of ​​inclusion and show more discrimination. I hope they understand that disability is not a disease, it is a condition… In addition, the old and horrendous facilities are the same as the staff that attends

I've been here for a month and I'll pay for the next one... So far a "good" experience. The dressing rooms are very small, at checkout time it is better to shower late to have a place to change, the showers more or less, good water pressure but there is no privacy with their cheap curtains. Too many bathrooms, with a bathroom that you have, I think it is enough, people go for an hour and a half on average, so it is unusable space that can be used for more showers and dressing room space... And here comes the worst, I signed up with my girlfriend who doesn't know how to swim at all, well a month later she has made 0 progress because every week and every day (we go on Saturdays and Sundays) she is a different instructor, therefore, there is no continuity and there is no progress, suddenly they tell her "two laps "front crawl" or "front crawl kick" when she clearly has no idea what a front crawl is... The pool then doesn't feel as clean, I'll really give it another month of opportunity, but for what you pay you should to get a better experience.

The showers are not very clean and it would be very nice if you could leave the door to the dressing room closed because when we have babies it is very cold to change them. I also think they should let an extra person in at bath time (in case of having babies) to be able to bathe and dress the babies faster to prevent them from getting cold so quickly. And finally, since you pay a monthly fee, etc etc, they could pay for parking or give 1 hour free.