AC Hotel by Marriott Queretaro Antea - 76127 Santiago de Querétaro

The tv was not working. There was hardly any water in the basin. Complained for both the things but nothing changed. The curtain rod came down suddenly. Not at all Marriott standards.

A modern, functional hotel, good for solo, business travel or families with older children. It has only one restaurant and bar, but it does offer room service, which is a plus. There is no staff at the front door or valet so don’t expect he’ll with your luggage or car. Rooms are modern and well appointed with basic toiletries. Being in front of a large nice mall makes it practical when visiting town. Having a car is a must.

Had issues with room key and after 6 times being locked out they moved me to another room. Elevator #2 doors took a very long time to close. Only a matter of time before someone will be stuck in the elevator This used to be a nice hotel but is going done fast. It seems they just don't care

I check in on 10/30 and my room looked like it wasn’t cleaned. There are stains in the bathroom, dirty floor, and no soap to even wash my hands. I inquired about the soap and asked for a different room and was told none were available. I was directed to the store across the stree to buy my own soap. This kind of service is below the Marriott brand.

Great location but rooms need some refinement

Apart from being an exceptional hotel that is located across the street from an upscale mall that has fabulous restaurants. Service was Fantastic, I called room service one evening expected my item to be delivered in 30 minutes, to my surprise response was almost instantaneous! I also would like to give a HUGE thank you to Carlos Lopez front desk/lost & found I left my wedding ring when we checked out, when I called the hotel Carlos was able to locate my ring!!! It is safely on my finger back in Phoenix Arizona

Of the Marriott hotels in Querétaro it is one for the most rundown. It has stains all over the floors the staff is not great. I asked for more towels twice still no towels. For the cost stay at the 4 points or courtyard you will be much happier and better cleaner hotel.

This hotel clearly does not follow safety protocols or cleanliness during COVID-19! I checked into this hotel and the first room was dirty, it also had a broken TV! They later moved me to a different room which was a suite, and I could not believe how filthy this room was! I called downstairs to have the representative come up and they were making excuses and telling me that the room was indeed cleaned because it was inspected by a manager! The representative also stated they don’t clean their room floor with products because it may damage their floors that they only vacuum tile floors! This is definitely not OKAY! I pointed out how disgusting the room was and also showed them and how dangerous this is as this is a Hotel where travelers from all over the world are coming and going, they seriously need to take this cleanliness serious! I’m attaching photos of the second room they provided me! I am attaching photos that I sent to the hotel and I was told a manager would call me to talk about the situation and nobody from the hotel contacted me nor took me serious! So for all of you who want to stay in this property you may want to reconsider!