All Ritmo Cancun Resort & Waterpark - 77500 Cancún

We stayed here for 8 nights. There are definitely some pros and cons at this place. Pros: affordable, nice pools, clean beach area, very fun Waterpark (our kids loved it), friendly staff. Cons: not near any shopping or restaurants, there isn't wi-fi throughout the entire resort. The wi-fi is only in the main areas. The website says there are 4 restaurants and 2 snack bars, but 2 of the restaurants were not open. They said they haven't had them open since the pandemic started. There is a mediocre international buffet open for breakfast, lunch and dinner daily. The fancier restaurant that requires a reservation has a very small limited menu that is not kid friendly, so basically you have to eat the buffet everyday. The seating area around the main pool is limited. The biggest seating area on the beach requires you to purchase drinks to sit there. The rooms are outdated. Our room didn't have a microwave or fridge like the description said. We requested them, but they didn't have a microwave for us and only provided us with a mini-fridge. The shower has a tile floor which was slippery causing me to slip in the shower. The First-Aid lifeguard came and put some aspercreame on my injured areas and ace bandaged me up. They said they could call the doctor to come see me but I would have to pay $100 USD or I could go to the hospital but I would have to pay out of pocket and get reimbursed from my insurance. I chose to wait until I got home to go to the ER as we were leaving the next morning. You also have to pay out of pocket for Covid tests as the resort does not cover that cost. It was $40 per person. Also shuttle service is not included. You have to pay out of pocket for that too, but ordering it through them is cheaper than getting a taxi at the airport.

So Jet blue provided me with this resort after my flights were canceled. So alresdy I was annoyed but the staff here was super nice especially Arturo front desk! No staying at the hotel overall I would say that it was OK not bad it was away from the tourist location which in my experience it’s a good way to see experience localism. The food at the resort was pretty good the staff was again super friendly and nice. About the resort itself I thought that it needed some work in terms of needing more elevators rolling up my bag was kind of an issue because the stuff really wasn’t quite helping but also going to our rooms the door had a weird latch and it felt unsafe. Not exactly sure what was going on in the morning but we heard some loud chanting going on around 7 AM and we were kind of freaking out but so were the other family we were in contact with. The view was super nice, but I don’t think if I had a choice I’d stay here again.. not bad but not great.

Had to have an emergency stay here, so we only stayed the night. The hotel is lovely and clean but a little dated. The staff are incredibly helpful at reception and nothing is too much for them. The rooms are spotlessly clean but basic. The main pool are is great, pool is clean and good views however the waterslide are us quite dirty and the water is not clean. Food was ok, 3* and the servicing staff were slow but smiley.

I don't usually write reviews, but I did for this resort. Going to this resort would be a huge waste of time and money. Don't be deceived by the waterpark into thinking this is a wonderful resort; it isn't. The majority of the staff is unfriendly. The food selection is poor, with only a minimal display of fruits and desserts available. This resort attracts a large number of residents. The pool bar is beautiful, but that's all there is to it. Mr. Alejandro was the sole member of staff that stood out throughout our visit. Every time we went to eat or have tea, he was the sole individual who took care of our requirements. The yoga trainer and the two girls are nice. The night entertainment sucked. Remember food is very important and they had the worse option a very limited display

An older property that is well maintained and clean. The food was decent and plentiful. The location is not in the hotel zone and you get a more local feel which is what we were looking for. Close enough to everything and the ocean view room had a view that was priceless. Your literally steps away from the water. My only gripe is a small one but you need larger fitted sheets for the king mattress. Waking up on a bare mattress is not what you want at any hotel. If I travel back to cancun this will be where I stay.

There is a lot to say about this place. The Good & Bad: For us this was a nice place to take a family with two kids (ages 6 & 13). The water park is nice and the slides are great. The water park is across the street from the Hotel and is a five minute walk from the main lobby. There is an underpass which is nice so you don’t have to cross a road. The staff is absolutely fantastic!! It is extremely affordable relative to other places. This is not your 5 star resort in Aruba or a Ritz Carlton, you need to know that going in. I see a bunch of one star reviews which make me question what those people’s expectations were. But I found a great amount of value for our money. Managing this part of your expectation isn’t important, it’s paramount. With that said sometimes mealtime can be a bit challenging. The bartenders were great and the waitstaff amazingly friendly. They were great with masks and required it when at the buffett. The Front Desk checked us in quickly and were very professional. I liked the fact that this was not in the Hotel Zone. It’s a 10 minute walk to “Town” or some of the smaller stores and a 12 minute cab ride into the real commercial part of Cancun. Cabs were extremely easy to find. It’s a 20 - 30 minute drive to and from the airport. Now it’s a small hotel with about 115 rooms, which I like because it offers a quaint feel but the drawbacks are limited options with food and sometimes long lines at the buffet. All of the rooms over the water and the sunrises are absolutely magnificent. The beach area is small (really narrow) and so is the pool is compared to other hotels we stayed at in the Cancun area. Overall we had a wonderful time, and it was a nice getaway.

My overall stay was great! The beach is cleaned daily and we always had enough chairs and shade. The ocean water is warm and we can snorkel to see animals like little turtles and sting rays. The water park was nice and the kids had a blast. Staff is friendly and if you tip them enough then will do miracles for you. My best feature: the ocean view rooms are amazing in the sense that you can almost fish from your balcony. It is that close from the ocean. I stayed I several other resorts with Ocean view but this was by far the closest. I could even stay in my bed and listen to the waves and see the ships sailing very peacefully. Improvement needed: please STOP ? with that business of showing off wild animals around, so people can take pictures with them. The monkey and birds were clearly distressed with the loud music and all the people. That is not a nice thing to do. I will recommend All ritmo Resort if they stop abusing wildlife for profit!

While staying at this hotel I forgot to mention that we used the safe to put out passports and some important papers. As we were told specifically to use the safe for our own good, We left the room only to come back and find that someone went into the safe and moved our passports and papers around as if they were looking for something else like money or jewelry. I had to carry all of my possessions and cash on me at all times. Also the room that we were in the water from the sink near the bathroom and the shower took a very long time to come on and when it did, the water came out brown. The pros of this vacation was the bar service and the water park, other than that this place is not what it seems. I do not recommend this hotel to anyone. The price was cheap so was the overall stay. They provide no accommodations for their own mess ups. Never again! You better run as fast as you can.