Almar Resort Luxury LGBT Beach Front Experience - 48380 Puerto Vallarta

Had possibly the best massage of our lives by Cris and Luis. They made me feel so incredibly special on my birthday, complete with champs and chocolate covered strawberries. Don’t sleep on this experience, when back in PV we will make sure to do this again!

I booked an ocean view room junior suite and look what I’ve got. After mentioning this to the reception, I had a really disappointing experience when the manager offered us to move to other hotel! From a customer point of view this is very rude. This is the right way to make feel guests unwelcome. Thank you!

LGBT hotel with weaknesses in guest service with less emphatic staff. Positives: Large rooms, good room cleaning, high quality products in the bathroom from L'Occitane, possibility to take the elevator from the hotel room directly to the beach club, good cocktails, excellent food on the beach in the hotel's own Club Mantamar. Negative: Right at our check-in, we were asked to watch a 20 minute presentation to purchase permanent residency (time-sharing model), which seemed very annoying after a 30 hour arrival. No hotel services can be added to the room bill without an additional deposit. The air conditioning in the hotel room spreads a mildew smell, which is why we did not use it. The minibar was not refilled in 10 days of stay. In the morning we heard breakfast preparations outside from 6:30 am and had to close the balcony door. The breakfast included in the room rate offered little choice. One could choose between scrambled eggs, pancakes and fruits. In addition, there was - if you reminded the waiters several times - per person 0.75 slices of toast and jam. Our balcony was separated from the next room balcony only by a transparent glass pane. The cleaning ladies were very noisy. The WiFi only works partially in the hotel room and on the beach and there are regular disconnections. There were too few waiters at the hotel's own beach club, Mantamar. The service of the waiters was much better in the previous year. Also, almost no staff greets when they see a guest. Instead, there are too many hotel masseurs who approach you several times a day to sell you an expensive massage. At the booth in the Beach Club itself, you are also approached every 5 minutes by some other salesperson. At checkout, the employee did not even ask us if we had enjoyed our stay.

Rooms were nice, but "luxury" is a bit of a stretch. Checkin was ridiculous, front desk wasn't busy, yet we were asked to sit and wait 45 min for a concierge to free up. Finally "Rodrigo" came to welcome us, then offered us "gifts" to sit through a 75 min time-share presentation. We declined, and several persistent "are you sure"s, suddenly our friendly concierge lost his passion for welcoming us. 30 minutes later we were finally checked in. Service at restaurants and bars was horrible, even by Mexico standards. 30 min wait on the beach for a drink. So we moved to the pool and the swim up bar thinking service would be better. Nope, 25 minute wait for basic drinks. 20 for a beer. Also, the drinks were weak and inconsistent. We finally figured out we had to order doubles. (Double pour here = regular pour everywhere else) The free breakfast was a joke, so we ate out the rest the week. We ate one lunch here, and decided there was far better food to be had a few blocks walk. Check your tickets closely, we were charged a day pass at the bar, but we were guests with arm bands. There are better, more luxurious (and cheaper) AirBnB options close by (which is what we normally do), and go to green chairs or blue chairs on the beach. MUCH better service and better drinks! Side note: our outbound flight was canceled so we stayed one night at the Hilton for 2/3 what we paid at Almar. All inclusive! Food was amazing, as were drinks, and it was all included at no additional charge. Servers were on the ball, bringing us drinks without us asking. They knew how to work the tips. Not saying you should stay at Hilton, just showing Almar/Mantamar is hosing their guests. Almar was definitely not a resort experience.

Our concierge Amy was fantastic! She was very communicative and extremely helpful. My only complaint overall is that I didn’t realize there would be parties at Mantamar every night past midnight, so sometimes got frustrating with noise. I understand New Years Eve and even the day before but it was like 5 of our 7 night stay. There should be a disclaimer.

This place is incredible. The atmosphere, the food, the pools, the room; this resort has it all! Our room was beautiful, large, and clean. Special shout out to the service at Eden! Carlos and Francisco provide A+ service. They made our stay one we will never forget. We will be back next year!

This was our second stay and it is just the perfect place to be. It is so close to everything. We love being able to walk to shopping, restaurants, and the night life. And getting a taxi “home” is inexpensive. We were greeted as friends by Alejandro in reception and Brian our favorite bartender by the pool. Free access the the Mantamar Beach Club makes a day at the beach the most enjoyable with great drinks and food. We will go back the first chance we get!

The check in process was BEYOND RIDICULOUS. After sitting in their not air conditioned lobby for 15 minutes I was told that their reservation system was was down and its would be up in about 30 minutes. I was easy going and gave them my bags and went and got lunch. I returned around an hour later. The system was up and they found my reservation but my room would not be ready for another hour and that I could "sit by the pool". At this point it was a sweltering 3pm and I was just wanting a shower and some air-con. I told them I wanted a refund and would be going elsewhere. After raising my voice and explaining that I would win a credit card charge back they agreed to a refund. After reading these other reviews I wonder if I was actually waiting for the timeshare presentation person to be free. Regardless there are many nice hotels for 1/2 the price and every hotel in the romantic zone is LGBT friendly. So many better options read the reviews and avoid this place