Apple Vía Santa Fe - 05109 Del. Cuajimalpa
4.4/5
★
based on 8 reviews
Contact Apple Vía Santa Fe
| Address : | Antigua Mina de Totolapa, Vasco de Quiroga 3800, Lomas de Santa Fe, Del, Cuajimalpa de Morelos, 05109 Del. Cuajimalpa, CDMX, Mexico |
| Phone : | 📞 +7 |
| Website : | https://www.apple.com/mx/retail/viasantafe%3Fcid%3Daos-mx-seo-maps |
| Categories : | |
| City : | CDMX |
| Description : | Apple retail store selling iPhones, iPads & more in sleekly designed spaces. |
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Tim N on Google
★ ★ ★ ★ ★ Dissapointing experience from Apple. Worst customer service ever. Avoid this particular shop if you can.do not waste your time ((((
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Phil Chambers on Google
★ ★ ★ ★ ★ The store is newly opened and not very busy considering it's the first in Mexico. Like other apple stores, there is a huge number of staff members who are pleasant and eager to please. All the staff I spoke with were kind enough to ask me if I preferred speaking in English or Spanish. I had a Genius bar appointment which was on-time and efficient. I wasn't satisfied with the outcome of my appointment and felt they didn't give me a satisfactory solution to my problem.
The shopping center doesn't have good signage to find the store (none of those "you are here" kind of maps of this giant mall). It's right next to the El Palacio "home store" on the second floor in the newer section of the mall.
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Male Rivera on Google
★ ★ ★ ★ ★ The staff ask me before enter if i buy something, he let me enter me and my brother. That not right, i am unhappy.
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Jim Heaton on Google
★ ★ ★ ★ ★ I don't usually give reviews but I was so pleased with the service I got at this store today, I wanted to write. I just arrived in Mexico when my iphone 7 began splitting apart. After trying to get it repaired at an Apple reseller, we drove across town to Apple Via and I'm glad we did. We were helped by one of the managers with very little wait and he and his staff replaced the phone with a new one and helped me move everything from icloud to the new phone. Thank you Apple Via!
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Nikola M. Zivkovic on Google
★ ★ ★ ★ ★ Depending who do you get to serve you, it can be great it can be quite bad. The last time I went there the guy was trying to explain me something I wasn’t at all interested in, plus despite me telling him, he would just go on; treating me as a total technology dumb. Not cool. In addition, if I hadn’t insist in my arguments, I would loose $1000MXN. Luckily, after 15 minutes of discussion he decided to call some else, who knew much better...
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Sergio Sanchez on Google
★ ★ ★ ★ ★ According to customer service the store is still not open to the public without an appointment. I was looking in to buying a new macbook with a trade in. but after several minutes waiting i was told that it wasn't possible at the time to make an appointment.
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Merrick White on Google
★ ★ ★ ★ ★ Great customer service. They teach classes to show you how to use your device.
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Cornelius Michael on Google
★ ★ ★ ★ ★ UNACCEPTABLE! I went here recently to get the battery of my iPhone 6 exchanged under the current exchange program.
They took the phone in for checks and came back saying they couldn’t do the exchange due to severe corrosion and water damage. I didn’t get suspicious when they offered me a replacement for 6000 pesos, but kindly refused.
Now, I thought I‘d try to exchange the battery myself and, to my surprise, there is no visible water damage or anything in the phone at all.
I can‘t help but think, that they were trying to trick me. Perhaps, Apple should rethink their sale incentives for their employees. To me this is fraud.
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