AR Cancun Plaza - 77500 Cancún

Nice place, as described in trivago

Excellent service, clean and nice !!

The 2-story rooms are very beautiful. All very clean and quite economically accessible, clean pools and beach safety

Dirty, everything old, straight economy. It is not worth at all such money that they ask for, and they also ask for a deposit of $ 100! Nobody cleaned the pool for a week. In the cafe, the cook cooks and immediately eats from the plate ...

The staff is very rude no soundproofing and the hotel took us twice without reason and without reimbursement beforehand we had to leave the hotel for lack of hygiene to be avoided absolutely

I loved the hotel, very good customer service, the girl at night, the one in the afternoon, not very good, but I really liked the Hotel and the facilities.

Hello, good afternoon . I leave this comment for a reason. I made my reservation to stay at this hotel through the Priceline application, I arrived at the hotel, I showed them the confirmation of the reservation number and they told me that it did not appear in the reservation system, Mrs. Dolores, with the position of receptionist, contacted the owner of the department Mr. Salvador, and did not have the confirmation of the reservation. I tried to tell you about it but there was no interest in fixing the problem either, the receptionist assured me that he would cancel the reservation or ignore the payment since it is the way to proceed and not harm the guest, he had no other options and for fear of not knowing what was the problem and that the same thing happened to me in another hotel with the reservation, I asked to stay and they only had available for one night what was it with the same owner of room 3209, I paid cash for the night and when I left I asked another receptionist an impression of the payment, which I later realized that he had given me an invoice that only verified my stay for one night but not the amount of payment, then in a couple of days I verify in my bank account that they have discredited me for the I stayed two days at the hotel, I couldn't do anything since I was still in Cancun, I had to wait to return to my country to make the claim to the bank and they have not received a response from the hotel, nor the application because it is not or recognize it , now the place , the facilities are worth recognizing that it is very good , my intention is that you please help me and do the corresponding process so that they make the refund of the discredited amount of my bank account that the same has I have tried to contact you and you have not received any response. This can happen to any traveler, the point is that we also receive the consideration and help from the personal team and the owner(s).