Banco BBVA - 03020 Ciudad de México

A little hidden, over a hall

Terrible attention from the branch manager, since he was not able to resolve my doubts

The Parque Delta branch is open on Saturdays and there are always a lot of people, it also has multiple service ATMs and thus avoid queuing inside the branch.

The wait for an executive to attend is sometimes over an hour. From a consumer experience perspective this is not acceptable. There is no excuse for not being able to place more executives. Also the line to make transactions is always very long.

They are thieves, the one in box 1 stole one of 500 and the only thing that told me that his court was fine, they are supposed to have cameras or they don't work

Frontline staff is appalling, with a lousy service attitude. a girl I think called Yuliana who is the first filter maintains a despotic and arrogant attitude, you want to go with an executive and does not allow you to pass, talk badly about clients when you as a client are in front of her, and in the end the process in the that "I help you" (with a bad attitude) flat does not work because you will have to open another account (with attitude all despot forces you that any account of characteristic x that I did not remember mine is for the application or do not open it , the net decided to live the experience of a service in that branch and the deal with it until the end was the worst) because instead of informing you it disinforms (in the end I ended up informing another executive, because I had to be rude and go through on top of the orangutana) the truth is that badly we get the idea of ​​a lousy customer service, when the lousy service is detected only in the first line, the others were very friendly.

They are xenophobic, the executive of cubicle number 2, he did not give me a reason why my account was blocked and not only that but he sent me to Monterrey to see what happened, or what did I fart? In a pandemic, are you going to send me to travel for free? And he told me that if I did not go I would have to close my account with them and that I could not open another one again .. ah but the credit ones if I can continue to use them. He told me to leave it at zero and to close it on Monday. Do not trust their opinion and then call BBVA by mobile and they told me that it was simply a security blockade and that at any branch I could unblock it to mount the claim because things are not like that. I am a foreigner, yes ... But I have never gone far from the path of the law and the steps established by each institution in this country because I respect it, but people like this make me want to return to my country because we would never treat badly to another person regardless of where their passport is from and send me to close an account, just for laziness to serve me says a lot about this branch.

POOR SERVICE GIVEN BY THE WINDOW EMPLOYEES !!! They are too rude and despotic, they don't like to do their job and they throw money at you, they make you lose it ... There have been two occasions that have made me lose my money and they are large amounts! And nobody is responsible. Plus an employee named Héctor, who really gave me terrible attention, threw me the money and did not give me the service that he had to give me just because he had too much change ... I hope you can take our opinion into account since I have read comments and they are all identical ...