Banco BBVA - 77505 Cancún

I was waiting almost an hour in the sun, while other people were waiting in the few seats available inside the branch waiting for their companions, very slow service. In short, a total case

Waiting more than 1 hour to do a simple procedure! It's really hard to get to take a turn to spend with an executive. Very bad!

Sanitary measures according to the situation, there is always someone at the entrance to advise you on services, the lines for security are outside the premises, with marks on the ground to maintain a healthy distance, for those who use ATMs generally they don't expect much

Very slow and executives who do not want to attend

Terrible bank, two experiences in different branches, with the excuse of Covid having two and up to three "executives" directing clients outside and they do not allow the space allowed inside the branch. And a single "executive" attending paperwork. On my last visit and it was the last because I preferred to leave there with the cash in hand than to return or wait, I waited two hours in line and observed how they handle the quota so as not to work a minute after 4 pm returning people from two in the afternoon and at the end rejecting 10 people who had more than two hours in line because it was already 4 pm, being that inside there were 9 seats available in 9 rows of course because of the covid. I asked the "director" to come out and explain, of course she never showed her face, and inside the branch I saw that it was a person of the 4th age so no need to argue, poor man. Under the pretext of Covid there is no customer service. I will report these actions to Condusef, we will see what proceeds, please spread it on your social networks so that people take action on the matter and do not leave, we must make things change.

Horrible service, as they have an order of attention that they give you a card and a place to sit to go in order, and they jumped me 3 times passing people who arrived after me, they are supposed to have an order of attention that not even they respect.

A lot of people come like In every bank, the first impression is that they treat you badly like any bank. Perhaps due to sanitary measures or because the girl who attends you at the entrance is unfriendly, her features and character are like any bank. Unfortunately.... But always There is the light at the end of the tunnel and you will be able to find Miss Sofia, unlike her, she has a super character, super cute, friendly, helpful, willing to help you with your needs, always with a smile at all times. I hope they always choose a profile like hers, thanks.

Today we went to have my boyfriend open an account at Bancomer, everything took a long time. On top of everything, unprofessional, the lady who attended him was super even, making jokes about his marital status and very out of place. The ideal in a bank is to try to do the procedures quickly and treat customers with respect, limiting themselves to professional treatment. A shame that they allow their account executives to have that treatment.