Banorte - 66220 San Pedro Garza García

Remember the zootopia movie where there are lazy cigars in the police station ... Well, more or less the cashiers here

Why do they say that they open on Saturdays if it is closed

I only give them 4 stars for one of the cashiers whose name I don't remember (badly) and the girl who attends upon entering. The service of the two of them is excellent, with a smile and willing to help. The rest of the employees just finish their shift.

Mediocre service. If you do not have a cell phone for x or y they do not attend you, even if they have the machine to take a physical shift. The receptionist and the security guard have a ridiculous mentality. Even when you arrive first, they give turns to the people who are arriving with their turn by cell phone. You who arrive asking for a physical turn will leave you waiting. It can be all day. Just so you understand how mediocre this branch is. I couldn't even make them understand. I wanted to speak to his manager and he did not want to receive me. They didn't even ask me what was coming to the branch. Only people passed even when I was first in line. Another issue is that both the receptionist and the guard were forcing me to provide them with personal information. When it is not an obligation. If a client does not want to provide their telephone number, it is their right. I hope they have the ability to fix these types of problems that are happening in the middle of 2021.