BNP Paribas Personal Finance - 11910 Ciudad de México

Unfortunately, it is a service of the worst, I have never passed so many cage and as many bad deal on the part of the people who are taking the call. They take hours when someone answered you and when they do they hang you deliberately. It is very sad to be in situations like that. The only thing I have left is not to be with this company again and tell my friends, families and acquaintances that flee to this company. I will take a car and not be with Cetelem. It sucks.

!watch out!!!! I requested a loan with this finance company, they granted it to me from 12.21 at the time, it did not seem very high to me, but surprise for a single day of delay in the payment domiciled in the bank, in small letters in the contract they mention that the rate for late payment it is from 19. 21 example my payment was $17080, by being late even for one day, they charged me $3265.70, it seems like a scam

I requested a loan with this company, but in the fine print of the contract it says that for a delay of ONE business day they charge 19.5% interest. That is theft and according to them it is authorized by the Condusef when it is a leonine contract. Do not contract with this company.

They are charging me commission for late payment when I had a balance in my account and they never charged on the agreed date, now that I have made the clarification by checking with my account statements that if I had a balance they do not want to return the commission money for Late payment.

AWFUL, I repeat AWFUL customer service, at least 5 hours on the phone to try to solve something that in the end they don't solve, the Call Center hang up your calls and throw the ball at each other. I go CURRENT with my payments, they do not apply the payments and then they make automatic charges to your account even if you go well with all the payments and they argue that they do not reflect them. horrible experience

Quickly… Context, get a car with this financial. 1 They told me that in 72 hours they would make the deposit to the agency, which did not happen until the 5th business day. 2 My information was incorrect which further delayed the delivery of my car. 3 When I signed, I noticed that my email was wrong, which the financial staff told me that I could change it by phone quickly (it was not like that). 4 When I got in touch to change the email I couldn't do it because again all my data was wrong (Date of birth, Postal Code, telephone number and mail). 5 Direct debit the payment and every month they tell me that I don't have funds but I do have them but the best thing is to charge me with interest there if the direct debit payment goes through. 6 It took me more than 4 hrs to correct that data between calls declined to transfer me from extension to extension and your response was you gave us the wrong data which I verified that I had formed with my correct data the answer to that they told me I should not have signed until They will verify that your data in our system was already correct (what the hell that answer inside me I did not tell the person who attended me since they also understood that Call center is a horror) Now every month I have to be called so that they make the collection and they do not charge me interest Finally, and advice, the financial system has no mercy on us, so we should not have it with them and not only with CETELEM with any financial institution, so any lack of data, spelling errors and that you say later we correct, we should never sign until they verify that they are already duly correct. And the story was longer but I narrowed it down to the important points

Terrible company, I had to liquidate a kia since every year my monthly payment went up instead of decreasing. I called and they could never explain to me and they hung up on me every time I asked the same question. Besides, they condition me to settle the credit so that they release the invoice for which I did not have deferred insurance on the vehicle's credit.

I had a loan with this finance company and it was a very good experience, but now they charge me more than double what is on the market for car insurance. It is very difficult to have contact by phone, waiting up to 20 minutes (I have captures) I sent an email to customer service and they did not answer, when they finally answered me they only say that my request was rejected for not having carried it out 45 days in advance of 47,289 to 99,000 for five years, sounds like a steal to me.