Budget - 97255 Mérida

DO NOT RENT A CAR HERE! They will try and trick you to buy extra insurances that you don't need, even if you're supposed to be covered when you rented a car through a site like Expedia and paid for all the extra insurances. Budget corporate will say that no wrongdoing has been done and they will make you pay an extra bill of several hundred dollars. DO NOT RENT A CAR HERE! Hands down the worst experience ever with a car rental company, both local and corporate. Stay away!

Merida airport location. The agent spoke very little English. The location is not in the airport, but is within a very short walk or shuttle ride from the entrance. The other major rental companies all have desks in the luggage pick up area. The office doesn't open until 7am, so if you have an early flight, you'll need to drop the car off and walk to the airport (5 minute walk). I did not get a confirmation that it had been checked in until I called them the next day to verify.

I booked my car through Expedia as well as insurance just to find out that the insurance that I got does not cover the car 100% it was a headache to call Expedia and cancel the insurance, so I ended up getting insurance through budget. When I booked the car I told them I was going to return the car at 4:00AM when I got back to the place to returned the car it was closed, I parked the car in front of the place and left the keys close to the front door, I have no time for this......

No renten el carro con esta compañía, la atención es malísima y tienen cargos que se sacan de la manga para poder cobrar más dinero. This place is really sneaky do not rent your car there, find a better place do not get your car from here. PLUS THEY CHARGED US MORE THAT THEY WERE SUPPOSED TO DO, on top of that they made us payed $210 dolars more and we signed a paper staying that they didnt charge that, they charged $239!! (???) very disappointed!!!!

I made a reservation two month in advance of my trip. They ask for contact information in case of need to reaching out. When I went to lick up my car, the attendant, by the name of Juan, first was surprised there was anyone coming to the counter. Then, after asking what was my name and whether I had a reservation, confirmed I had reserved an SUV (we are a party of five, all with regular size luggage.) He then informed me that they didn’t have SUVs available. Not only that, he acted as if it was *my* fault they didn’t have the car I reserved available. They only had two small cars. When I pointed out that I had made a reservation and expected them to have the car I had reserved and he could clearly see I had reserved on the list he had in front of him, he got an attitude and pointed out to the almost empty parking lot saying, “I told you, I only have two compacts.” What kind of attitude is that?! He was rude, unapologetic about messing up my reservation, and never even offered an alternative or to help out with finding the right size car for my group. When I pointed out that I was not going to get a compact (which actually, was never really offered), and that I hoped this company would not charge me for a cancellation, he protested because there is a cancellation fee!!! What. The. Heck!!!! They didn’t have the car I had reserved! I would never trust this place when coming back (come to Yucatán once a year as I have a house here.) And to Juan at the counter, you have horrible customer service skills!

Perhaps the most unsatisfactory rental experience I have ever had. Booked through Expedia. Location is not at the airport and there was no one to take us to the office. After waiting 1/2 hour in the heat we got the tourist service in the airport to call them. They came to pick us up before our plane had even landed, and finding no customer they forgot about us. (Forget about checking with the airline?) The phone number provided by Expedia had nothing to do with the agency. We were given a car with a manual transmission, and a quarter tank of gas. We had bought insurance through Expedia, but Budget told us we needed additional insurance which amounted to 3x the cost of the rental, AND they required a $2000 (USD) deposit on the car, even with collision insurance.

Very good service! We had a problem with some lights on the dashboards that kept on, warnings about breaks and ABS system. We rented the car in Cancun and went to the office of Budget Car Rentals in the airport in Mérida expecting a repair. Within one hour they arranged an other car for us. Wow, we were not expecting that. Thank you very much for the service!

2019/03/12: WORST RENTAL experience of my life. I've rented other cars in MEX w/o issues. First they didn't pick us up from airport and no signs to tell us what to do. Thankful some else at the airport dropped us off. Next, the agent (Leslie) at office kept insisting the price of the rental that we got on expedia was going to be 2x because of "Mandatory" insurance. She use the work "Mandatory" several time and it wasn't until I got verbally angry that she said there will be deposit for incidentals and magically the final price was what we'd been quoted. Finally, since the office doesn't open till after many international flight depart, you are left to leave your car parked outside the office on the street for several hours. I did this and left the car with NO DAMAGE. Now of course, I am shown pictures of a small crack the front bumper, and reminded that since I didn't get the coverage they demanded it will be paid by me from the deductible. 2019/03/14: Response to owner's response: Please provide your email here so I can contact you (and perhaps others that read this can contact you to resolve issues) 2019/03/29: No response from the owner about giving his/her contact info. Budget corporate only cares about paperwork not the deceptive business practices going on here.