Cancun Palapas Suites Boutique Hotel - 77500 Cancún

Visited from the USA stayed for about 6 days. Place was great and in a very good location. Walking distance to everyplace to eat and shop. Would stay there again!

Amazing brand new boutique hotel at the heart of the action in Cancun! Awesome service, super clean rooms fully equipped with all you need from iron, iron board, hair dryer, smart TVs, Wi-fi and even safe box!!

An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.

Upon getting to the hotel, I was impressed at how much larger the rooms, the hallways, and everything else! My friends and I were able to rent 3 rooms during our 3 day stay in Cancun. It's very close to the areas we wanted to visit. The location is perfect for those who want to hang out with the locals and feel the "cancun" vibe at the same time. A block away was the plaza where local food was available every night. As for the hotel: The rooms were clean, the maids were prompt with their service. We received new towels and our beds were made each day we were out. The hotel has its own lunch/dinner area for you to have a sit down and get to know other guests. The pool are was on the second floor, and it made it a great view as we were staying on the 3rd floor! The exciting part was that we can book rooms right by each other and the balcony linked our rooms, so all we needed to do was step out 3 feet and we would be in each others room! (This was something not alot of other hotels I've been to have had). AMAZING EXPERIENCE! Would highly recommend over and over again.

The hotel is beautiful and bigger than it looks from the outside. It’s very conveniently located and the plaza across is very safe and has many souvenir pop up shops at night and local eats. The pool was is very pretty and the rooms are big and have everything you could need for your trip. My group and i had a great time here.

I have stayed at this location twice now on visits to Cancún. It is very clean and in a perfect central location. Everything is walkable. I have never felt unsafe anywhere in Cancún, but as an added bonus it is a very secure building and location. The best part though is the manager, Yarahí. She is so nice and helpful and her English is excellent which is great when you only speak a little Spanish.

I was considering booking the place but didnt because the person in charge was not very helpful and had "this is what we have, take it or leave it" attitude. At least one room have windows that cannot be opened so odors could stay more frequently.

THE WORST! I booked this place on the morning of Saturday March 20th 2021(36 hours before arriving!) and the first thing that I did after booking it, is been to communicate to the property my arrival time: I said that my flight would arrive at the airport at 23:20 on Sunday March 21st and that so I would arrive at Balam between 00:00 and 01:00. I arrived there at 00:50, I ringed the bell...waited...ringed again the bell...waited...for one hour, but nobody came to open. So I knocked again and finally after about 1 hour (around 1:40am) a lady came but she didn't even open the door: she just said from the other side of the door that I was 'rude' to knock so hard(but if I didn't ring/knock for so long she wouldn't even come to the door...) and that my arrival time was too late, so SHE DIDN'T LET ME STAY THERE(I had to go to search for another place at 1.50am!), but THEN if my arrival time was too late why she didn't cancel my booking right away?? Why she let me arrive there if she knew my arrival time ?? TERRIBILE! After letting me wait for 1 hour outside in the middle of the night(while she knew my arrival time) seemed that for her I was in the wrong, while for her was "all normal": she has a total lack of respect for people and for clients in this case. P.s. And the address on Google Maps is wrong. The right address is: Gladiolas Retorno 7, 25 P.S. 2: the PHONE number that she left on Booking app/website DOESN'T EXIST: trying to call to that phone number you will just hear a prerecorded voice saying "this number is not in service". I also tried to call to the number that is on Google Maps but nobody picked up the phone