Casa Aloha - 77310 Holbox

Great, it has everything you need to have a pleasant, comfortable, clean stay, it has a small kitchen with everything you need, it also has a very cool pool, I'll be back.

The owner is misbehaving and at his convenience. He promises one thing and does another. Watch out!

It is not a boutique hotel as they say. There are 10 very spacious rooms with a cook but it is not a boutique. They have a small pool. There was no home cleaning in the room, problems with the bathroom. There was no attention from the reception. On the way out, there was no one to receive controls or keys. They do not accept credit card. The rooms are delivered clean but they do not clean. There is a beach nearby but it is not on the beach

It is not a BOUTIQUE hotel. The place is fine, however it has many details, there is almost never someone in charge when the receptionist leaves, that is no man's land. Appliances don't work at all, there are a lot of power outages, and the fridge freezer stops working. The pool closes at 8pm however they woke us up at 2am because they had their noise in the pool. When we arrived they did NOT have our reservation correctly and then they stopped us at the entrance because the girl commented that the payment had not been processed, however it was all a mistake on her part that made us lose time. If they had organization that would not happen. IF YOU WANT CLEANING, YOU HAVE TO ASK FOR IT BECAUSE IF THEY DON'T EVER ENTER YOUR ROOM. Cleaning is a service that a hotel offers you, we do not have to ask for it when there is not even anyone to ask for it; because there is no receptionist.