Casa-Laha - 77780 Tulum
3.4/5
★
based on 8 reviews
Contact Casa-Laha
| Address : | sin numero, kilometer 8.5 Carr Tulum-Boca Paila Beach, Zona Hotelera, 77780 Tulum, Q.R., Mexico |
| Phone : | 📞 +989 |
| Categories : |
Hotel
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Guest house
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| City : | Q.R. |
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Raul Caballero on Google
★ ★ ★ ★ ★ WORST EXPERIENCE, they never returned my money from the deposit, I have been waiting for months and the owner does not answer me, the house and the service excellent but the owner says that because I put music on the beach, my deposit of 2500 dollars does not return, never rent there
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Kate Derkachuk on Google
★ ★ ★ ★ ★ As someone who has stayed and co-led a retreat here I am saddened to hear that Casa-Laha doesn’t honor its own refund policy and is withholding funds instead of being professional.
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John McMurray on Google
★ ★ ★ ★ ★ This place is epic. Absolutely perfect spot. The staff is amazing. The new owners are great people. I see the negative comments below, those are regarding the old owners. I bet those issues disappear moving forward.
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NMaiter RKagee on Google
★ ★ ★ ★ ★ I can’t support an organization that doesn’t honour their own policies & agreements.
There are lots of reputable options in the service/hosipitality/wellness industry - I would consider it important to maintain one’s reputation.
People work hard to make an honest living, it makes no sense to withhold funds for a service that was not provided.
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Lina Lina on Google
★ ★ ★ ★ ★ It's unprofessional and a violation of business ethics to withhold refundable deposits from your clients for several months. It's stated in your policy that a refund will be provided given that the cancellation is early. Please consider the severity of your actions and how it will affect your business relationships in the future.
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Evgenia Baydikova on Google
★ ★ ★ ★ ★ Our stay in Casa Laha was perfect, the owners are super friendly - the place feels like home - and I am glad that we booked despite all the reviews here on Google. If you book via booking.com you should have no issues because they don’t charge you until you arrive.
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Jessica Falcone on Google
★ ★ ★ ★ ★ Walking into the main space feels like you’re walking into a dining room of an old friend. The new owners/staff are exceptional. The design is natural and beyond beautiful. It feels like a big exhale!
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Alia Mai on Google
★ ★ ★ ★ ★ I made a booking in May for a yoga retreat in October with a fully refundable deposit if I cancelled 30 days prior to the retreat start date. I did cancel and I am trying to get a refund following policies and procedures, to no avail...What does it take to make you honor your terms and conditions?
I have patiently waited four months as you put off refunding my deposit.
Please return my money, what you are doing is stealing.
Edit: never received my refund, they stole thousands of dollars from me. Don’t support or trust this company.
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