Casa Toucan - 77580 Puerto Morelos

Fantastic location, lovely house with swimmjng pool & jacuzzi located straight at the beach. Great ocean view, lovely host, nice food, town square and basic shops nearby. Couldn't ask for more.

Owner is extremely rude and confrontational... very unpleasant and uncomfortable. I am not mistaken this review was made upon request of both of my parents who stayed here in November of 2019.

Do not do it. There is a complete and utter lack of respect or basic customer service here. The owner entered my unit without knocking. I was naked and in shock, yet she refused to leave when asked. She did not have on a mask and got an attitude when reminded of COVID protocols because the property “is her home.” She then entered my unit a second time. Instead of apologizing, she called me a liar, accused me of smoking, tried to recant previous nasty statements and asked me to leave. The whole experience was incredibly unsettling. I felt too unsafe to sleep and I left at sunrise. I have never experienced the berating and humiliation I experienced at Casa Toucan. No matter how many times she calls me a liar, my story will not change because it is the truth and she was/is trying to dig herself out of a hole. I would give zero stars if I could. This is not a place of peace, rest or relaxation. You will very likely regret staying here.

Amazing place to stay in Puerto Morelos. Beach front house with amazing views.

A great place to stay to relax and enjoy the beauty of Puerto Morelos! Our stay at Casa Toucan apartment 1 was extremely pleasurable with a pool and beach access right out our front door.

We had a wonderful 8 nights at Casa Toucan, Jon & Alicia are great host. Everything is immaculately clean and wonderful staff!

Great location in Puerto Morelos. Very nice units with kitchens. Great beds and internet rocks here. Beautiful pool and oceanview cant be beat. Only steps from beach. Very handy to restaurants within a few steps. Owners are very nice and honest to deal with. Very quiet at night.

We have enjoyed our stay immensely. Our unit has the most amazing view and the air conditioning is the breeze coming from the ocean. The hosts are kind and responsive when we needed anything. Highly recommend.