Citibanamex - 72534 Puebla
3/5
★
based on 8 reviews
Contact Citibanamex
Address : | Blvd. Héroes 5 De Mayo 502 Col. San Baltazar, Huexotitla, 72534 Puebla, Pue., Mexico |
Phone : | 📞 +8 |
Website : | https://www.banamex.com/ |
Categories : |
Bank
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City : | Pue. |
![Blvd. Héroes 5 De Mayo 502 Col. San Baltazar, Huexotitla, 72534 Puebla, Pue., Mexico](https://gstatic.yellowsite.net/gpictures/900x600/4487/MXxiTVUyaE8xU1B4bVJEVXFwcDdWZG9nJnlhdz03NS4yMjc3fHllbGxvd3NpdGVzbXguY29tXzA.jpg)
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Yair Alvarez on Google
★ ★ ★ ★ ★ No pudieron resolver un folio de reporte que ya había reportado y solo me dijeron que no procedía y cuando marque al número me dijeron otra cosa
They could not solve a report page that I had already reported and they only told me that it was not appropriate and when I dialed the number they told me something else
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Itzel Monroy on Google
★ ★ ★ ★ ★ La peor sucursal de Banamex, nunca te pueden resolver. La gente llega desde las 8 de la mañana y ellos siguen abriendo hasta las 9, son tardaríamos y súper burócratas
The worst branch of Banamex, they can never solve you. People arrive from 8 in the morning and they keep opening until 9, they are late and super bureaucrats
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Manuel Alejandro Rosario Ruiz on Google
★ ★ ★ ★ ★ Me atendieron pésimo al llegar, incluso algo grosera la mujer de la entrada conmigo.
They treated me badly when I arrived, even the woman at the entrance was somewhat rude to me.
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Rodrigo Reyes on Google
★ ★ ★ ★ ★ Pésimo servicio. Tiempos de espera demasiado largos y a los que atienden les vale.
Terrible service. Waiting times that are too long and those who attend are worth it.
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Rodriguez Abran on Google
★ ★ ★ ★ ★ Hoy 10*25 am tuve la desfortuna de que me atendiera Sandra en la caja 5, desconozco si se llamaba así ya que no portaba su gafete, su actitud muy prepotente y con poca vocacion de trabajo, ya en otras ocaciones me había atendido de la misma manera.
El movimiento que realice hoy lo trate de realizar semanas atrás la cajera me negó el servicio al no quererme depositar un cheque de la empresa donde laboro.
Hoy llegue a realizar el mismo movimiento y mágicamente si se pudo depositar a la cuenta. El 2do cheque lo requería en efectivo, me espere 3 semanas para que me enviaran eL comprobante oficial del INE , esta empleada me sugirió sacar la constancia que esta girando esta dependencia así lo hice, Cuando quise hacer valida su recomendación esperando 3 semanas para este documento legal federal /una vez mas me negó el servicio,diciéndome -que en su sucursal no estaba autorizada para aceptar este documento y que me fuera a otra sucursal, yo le pedí hablar con el gerente o encargado -me contesto que no se encontraba nadie, y que si quería me esperara una hora para que me atendiera por que no estaba.
acudí a plaza Dorada , y cual fue mi sorpresa que para comenzar el servicio estuvo de 10 ya que hay mucha organización y amabilidad, pude realizar mi movimiento haciendo valido el comprobante del INE.
MI PREGUNTA ES QUE BANAMEX TRABAJA CON DIFERENTES PROTOCOLOS O REGLAS, PORQUE EN UNA SUCURSAL DAN SOLUCIÓN Y EN OTRO SOLO PROBLEMAS. TACHE PARA LA SUCURSAL DE VALSEQUILLO
Today 10 * 25 am I had the misfortune that Sandra attended me in box 5, I do not know if her name was so since she did not wear her badge, her very arrogant attitude and with little vocation for work, on other occasions she had attended me from the same way.
The move I made today I tried to make weeks ago, the cashier denied me the service because I did not want to deposit a check from the company where I work.
Today I got to make the same movement and magically if it could be deposited to the account. The 2nd check required it in cash, I waited 3 weeks for the official receipt from the INE to be sent to me, this employee suggested I take out the proof that this unit is running so I did it, When I wanted to validate your recommendation waiting 3 weeks for this document federal legal / once again denied me the service, telling me -that at his branch I was not authorized to accept this document and that I went to another branch, I asked him to speak to the manager or manager -he replied that no one was found, and if he wanted, he would wait an hour for me to attend because he wasn't there.
I went to Plaza Dorada, and what was my surprise that to start the service was 10 since there is a lot of organization and kindness, I was able to make my move by validating the INE receipt.
MY QUESTION IS THAT BANAMEX WORKS WITH DIFFERENT PROTOCOLS OR RULES, BECAUSE IN ONE BRANCH THEY GIVE SOLUTION AND IN ANOTHER ONLY PROBLEMS. TACHE FOR VALSEQUILLO BRANCH
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Luis Eduardo Espinosa Maya on Google
★ ★ ★ ★ ★ No pueden ofrecer citas para atender con ejecutivo, te mandan llamar para pasar a sucursal y no pueden ofrecer citas. Exponen a sus clientes, muy ocupados con guardar distancia y dejan pasar poca gente pero no hacen algo para aminorar la cantidad de personas que se juntan para ser atendidas por ejecutivo y tienen que hacer mucho tiempo fila -por lo tanto- exponerse.
They cannot offer appointments to meet with an executive, they send you to call to go to a branch and they cannot offer appointments. They expose their customers, very busy with keeping their distance and letting few people pass but they do not do anything to reduce the number of people who come together to be served by an executive and they have to stand in line for a long time -therefore- to expose themselves.
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Sofía González Martínez del Campo on Google
★ ★ ★ ★ ★ Siempre me han dado un pésimo servicio, desde que abrí mi cuenta he tenido problemas. Me dicen una cosa por teléfono y en realidad es otra.
En cuanto llegas a la sucursal te preguntan el trámite que vas a hacer: La última ocasión, iba a recoger una tarjeta de débito y no se molestaron en decirme que no tenían plásticos hasta que pasé a hacer el trámite después de haber esperado más de una hora. Ya fue mucho… definitivamente me paso a otro banco!
They have always given me a terrible service, since I opened my account I have had problems. They tell me one thing over the phone and it's actually another.
As soon as you arrive at the branch they ask you what procedure you are going to do: The last time, I was going to pick up a debit card and they did not bother to tell me that they did not have plastic until I went to do the procedure after having waited more than one hour. It was already a lot… I definitely moved to another bank!
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Torello Del Giovane on Google
★ ★ ★ ★ ★ He tratado continuamente de realizar una aclaración sobre un pago realizado a la tarjeta de crédito de mi esposa que uno de sus cajeros no reconoce, ha presentado el comprobante que emitió el cajero donde señala que en breves días quedaría aclarado el inconveniente ya que era cuestión del banco, así mismo, el comprobante indica que se comunique uno vía telefónica a un número, al cuál, para variar, nunca contestan.
Eso sí, para molestarla para que pague lo que depositó en su cajero y no le reconocen sí están buenos. Me gustaría que dieran mayor agilidad a estos asuntos ya que son muy engorrosos y quitan mucho tiempo.
Verdaderamente el trato es pésimo, no le han querido presentar el corte del día que realizó el pago y se escudan diciendo que siguen la investigación; teniendo cámaras en sus cajeros, el comprobante, el corte de caja del cajero no sé que más investigan. Son unos ineptos.
I have continuously tried to clarify a payment made to my wife's credit card that one of her tellers does not recognize, she has presented the receipt issued by the teller stating that in a few days the problem would be clarified since it was a matter of the The bank, likewise, the receipt indicates that one communicates via telephone to a number, to which, for a change, they never answer.
Of course, to bother her to pay what she deposited in her ATM and they do not recognize her if they are good. I would like you to give more agility to these matters since they are very cumbersome and take a lot of time.
The treatment is truly lousy, they have not wanted to present the cutoff on the day he made the payment and they hide behind saying that they are continuing the investigation; having cameras in their ATMs, the voucher, the cashier's cash cut I don't know what else they are investigating. They are inept.
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