City Car Rental Puerto Vallarta - 48335 Puerto Vallarta

I rented a Vento, to explore Puerto Vallarta with my husband and children, the car was very comfortable also gave us very good promotions that we took advantage of while we were in the city, highly recommended.

I traveled with my baby dog to Puerto Vallarta and many agencies didn't want to accept me for it, but I booked here and the only thing they asked me was a deposit in guarantee and I was careful not to return the stained seat or something like that, they were kind.

I really appreciated renting a car from here. The service was fast, the deposit was reasonably low in comparison to other places. The staff was friendly and also alerted me that I left valuables behind in the car. It was kept safely for me to collect the next day. The vehicle was fairly clean and everything worked properly though the outside had a few bangs we were not responsible for the prior damages and were allowed to take pictures and video for proof. I would definitely rent a car here again.

I went to the address published in google and there is nothing there I called and they told me they have only reservations at the airport but still they market the place and different addresses I walked for 30 min to get there. Terrible costumer servic, better stick with the well know rental places.

Booked a car through there chat and when they sent the email the price went up 60:00 USD RUN!!!

I am 100% dissatisfied with the service. I arrived at the car rental place at about 1:00 after being told various times that my car rental would be ready at 12:45. I waited for over 2.5 hours for the car to be ready. The people on site were unable to help or make the situation right. The person I had to talk to on the phone could not let me talk to a manager nor did the people at the counter have any authority to do anything about this problem. The offered me a small $10 discount and said that was all they could do after wasting a majority of my day. My friend rented a car at the same time and same place and then we had to wait another 30 min for them to go fill up that car with gas. Super disappointing as that car was sitting there the whole time I was there. After driving the car a day I realized it didn’t have any windshield wiper fluid in it either. This has been the worst rental car experience I’ve had.

Excellent agency, I added to my reserve the baby seat for the safety of my baby, in truth they were very kind, the treatment that they gave us in the offices and when return the vehicle was the best!

The car I rented was in perfect condition, the employees of City Car Rental were honest, and at no time did they try to charge you for unnecessary insurance like in other companies. So without a doubt, it is the best option to rent a car in Vallarta.