City Express Cancún - 77500 Cancún

Do not stay an this hotel they have charged my visa 3 times an will not contact me I have sent email to them still no response they said my mother's visa was declined so i used mine twice an the charges were on her visa

I would give no stars but had to give one to review. Bed bugs - multiple rooms. That’s all you gotta know. Steer clear.

DONT BOOK HERE. THEY ARE THIEVES! I booked in date 30/12 for the same day until the 3rd of January for self isolation. I then called them to understand if it was ok with them to do the self isolation there. In 10 calls they didn't pickup the phone once, I proceeded then on contacting the customer service of the company via WhatsApp, they told me I couldn't isolate in their hotel and my booking wouldn't be honored. I asked for refund, and they told me I had to ask Agoda because I booked through them. I ask Agoda that answers me that the Hotel is not answering emails and calls. After 9 days Agoda answers me that the hotel refused my request for refund although THEY REFUSED ME SERVICE AND TOOK MY MONEY. we are talking about 600$. I will now have to proceed filing a credit card complaint in hope to get my money back.

This hotel has seen better days. It still works a quick stopover with breakfast included. The rooms leave much to be desired (musty air conditioning, slow drains, phones don’t work). However, the staff were all helpful and friendly, and are holding it together.

The only reason why we picked this hotel was that our flight to Cancun was at 21.30 and we knew we would need transfer from the airport. This was the place that offered it so we chose it. What a mistake that was. I wrote to them four times- nobody replied. When we arrived I called them 5 times and nobody answered. Nobody was waiting for us, so we were all alone in Mexico, with a tone of strangers proposing transportation. We chose the official taxi which costs 68 USD!!! When we arrived at the hotel, I informed the staff that I want to pay 68 USD less - the exact amount that should be included in the price I pay for the hotel. Instead I received 8 dollars discount and they said that transfer is a courtesy, whatever that means. Oh and they do not speak English. So if you care only for the transfer, I suggest choosing another options.

Good, centric place to sleep, don't expect a good breakfast is same thing every day cerel, bread, and eggs, just a quick bite,coffee is available 24hrs.,

I really had a bad experience here. First the room was so old, the towels had holes. The key room didn't work and everytime we wanted to enter our room we had to call security so he can opened the room. It wasn't cheap the hotel to had that service. The only good thing was the breakfast! And the staff of the pool and restaurant.

I had a reservation at the Junior city express in Cancun for 10 nights. I got on a plane on thinking everything is confirmed and I was expected to have a room at this hotel. My airport transfer dropped me off to the hotel and a lady in reception named America informed me my booking had been cancelled by city express because of some sort of made up issue with my card. I just want to clarify that there is nothing wrong with my card and it works normally. On booking.com it did not give me an option to pre-pay the only option was pay at property. Which brings me to my next issue, why were city express trying to take funds out of my card and even cancelling my ENTIRE reservation when I was due to pay at property. Meanwhile, I spent 1 hour of my time being told at the hotel by America and another lady who I am assuming is the supervisor who was extremely rude to me and ignored me while I was literally very upset and explained to them I am a solo female traveller and they had no sympathy whatsoever. Perhaps that lady was the one who cancelled my reservation because she could not look me in the eye once. I was treated so disgusting I would not wish that on another human being. America told me there are no rooms available even though 1 hour ago my reservation was still confirmed. I showed them my email reservation and asked if we could proceed with my booking because I could not believe what was going on. They basically told me who is a female who is solo travelling to leave and go elsewhere. At that point I had been up for almost 24 hours travelling. These people in reception had no human understanding and wasted 1 hour of my time. Perhaps they saw I was a booking a room for one person and cancelled my booking to give to someone else perhaps for 2 people so they can make more money. Do not waste your time with these heartless people