Club Regina Puerto Vallarta - 48335 Puerto Vallarta

Amazing place to stay...Came here with our timeshare... Very enjoyable experience...Close to the marina for food and shopping!!! If you are poolside ask for Victor!!! He will take care of you...

It’s an over $200 a night hotel No breakfast. Moldy floors and shower. I booked it for me and my 82 year old dad and the pool is a quarter mile away. After I arrive they gave me a welcome drink, asked too many personal questions and finally it’s a time share talk. Waste of my time. Better hotels on the Main Street of Puerto Vallarta for $50.

Booked this hotel for 1 night because my flight was delayed. The hotel has an awkward layout and the showers are very old and dirty, the water changes temps while you are showering. I didn't see a hot jacuzzi, the jacuzzi I saw was the same temp as the pool. The beds were really hard and the walls are thin. We could hear people partying , walking up and down the hallways. This hotel is ok for a 1 or 2 nighter but I would never stay here for a week or longer. I guess it was priced well though and we were lucky they had a room available on a Saturday night.

Great location. Staff is hit or miss, some understand hospitality, others act as if you are an inconvenience. Accommodations are beyond the need for renovation. The property should be leveled and rebuilt. Our first room was dirty, the hot tub had stains, mold everywhere in the bathroom, all fixtures were worn, stained, beat up. Second room was not much better. After seeing our room, they wanted to sell us a time share, we mentioned we would never stay there again and they blamed the condition of our room on Booking.com!

4 stars for the room and pool staff for friendly and nice service and my kayak tour at the hotel and restaurant and the bellboy service. The small fitness center was clean and decent too. If my dear friends did not get married here, I would not have stayed and would knock this down to 1 star, but I'll give my experience 2 stars. Personally, I will never stay here again and I recommend against this place not because of the hotel but purely because of the Timeshare experience and staff. The pushing of the timeshare, the meeting is ridiculous and the last thing someone should experience on vacation. The second I turn around to being told, I want some information. I'm not familiar with anything timeshare related, and so I felt taken advantage of severely, furthermore mansplained and a manipulation of words during me meeting. Never again. The rooms, linens a lot of things here are outdated. This is a hotel that does the best they can, too bad. The best part of the hotel is beach access and view, which actually has nothing to do with the stay. If this id within your budget, just manavr your expectations. Personally, I think there are other comparable places to check out.

I’ve come here maybe 5 times over the past 18 years. Four years ago we brought our adult children and had a nice time-the pool is always nice and the rooms were okay back then. I remember the staff was great.. Last year I came with three friends and I was slightly embarrassed by the rooms.. outdated and bathroom was gross. My husband and I are here and the room is below satisfactory - stains on the chairs and the bathroom is beyond filthy. The soap scum on the shower doors is sub par. The tile (and the apparent repairs) looks I installed it- I have zero tile experience. High pressure to always upgrade membership but I would not ever entertain investing anything with the state of the room. The way the bathroom looks I’d qualify this place as 2 star.

This resort is older and small, but clean and well kept. It offers a couple of places to eat and the food is good and in large portions. It is located near the marina, so restaurants and shopping are within walking distance. It is a very safe area and we were never scared while on or off the resort. The major disappointment was the service. Usually in Mexico you get a grand welcoming and everyone at the resort seems genuinely happy that you are there. That was NOT the case at Club Regina Puerta Vallarta. From check in to check out we only came across one person (Alberto) who I would give an A+ rating. At the pool bar NO ONE seemed happy or willing to wait on us (Natalie was especially bad). It was as if we were a nuisance. We are generous tippers, and that didn't even work. Each of them could have made so much more money if they had been friendly or willing to help. There was also a much bigger language barrier on this resort than any other I have ever visited (and that is a lot). Not sure we will be back or that we would encourage others to visit.

Very nice timeshare hotel. Mostly families and senior couples. Beautiful pool with excellent service, drinks and food. The breakfast buffet was good. Although don't eat from the buffet, instead try the cook to order egg station. It'll be fresh and hot. The dinner buffet was very pricey and not good at all. Someone needs to check the burners on the buffet. The food is not kept hot at all. The rooms are old, but very spacious and comfortable. I had a lovely pool view. Overall quite satisfied and would definitely return!