Club Turavia - 77500 Benito Juarez

Never hire these. They do not exist.

Hello, very disappointed with this company and the representative that welcomed us (Rodrigo). My advice is to go to the fifth avenue and take your excursions there, half of cheap and better quality. We warned two days before due to physical indisposition and found no solution, we are left without runoff or money. That is my recommendation.

Unpleasant but Rodrigo can not especially. They force you to go to a meeting on your vacation. We did not go to the meeting and the next day we went to ask for the pick-up time and they did not want to tell us and we had to go after them to give us the fatal information, not recommended not to take trips with them.

Deception TURAVIA Juan Passos. My experience with Turavia was not good, the Juan Pazos commercial offered us two excursions the normal $ 100 visit chichen-itza alone and the complete $ 140, with $ 40 difference per person. The difference, supposedly, was a visit to Valladolid that was not included in the normal + food with natives (not typical buffet as we clarified) + drinks package including beer and more drinks. But it turned out that there were no differences explained. For $ 80 plus my wife and I had water or Cocacola in the buffet that was supposedly from the normal tour. We all visited the same Valladolid equally and a half-native town (in a supercomplex to make you buy souvenirs at high prices), with an unnatural demonstration of typical dish and there we all ate at a mediocre buffet, where we paid $ 40 more per person and a package of drink included, the only thing they offered us different from the others was a drink to choose between water or Cocacola. And for this you pay $ 40 more per person? Ahh sorry we were offered a bag with breakfast with bread cheese and ham, a detail. In the excursion we all did the same but some paying 140 deceived and another 100. At the end of the tour we talked to this commercial and he tells us that we had agreed, what he does not say is that everyone paid less by doing the same. Call it scam, deception or malpractice of this commercial, but before hiring something with these people, I would look at any other more serious agency that does not lie to its customers.

I will not waste my time to rate such a disastrous service

Do not take excursions with them if something happens they ignore, I was at the barcelo Rivera Maya hotel and when something happened with an excursion they do not know how to solve and there is no where to claim or website or anything so you will lose money and cheap they are not more expensive than elsewhere

It's a rubbish company, we booked a tour and they never even bothered to call... don't take risks, don't waste your time or money..

Terrible service from those who manage the BestDay page A tourist pass for San Francisco was purchased with them, which was not accepted by the service provider due to the requirement of a QR code, which was not in the confirmation. For more than 2 hours they tried to answer us by phone and they left us on hold, the page does not have a chat service Total ...... we will see the Stations of the Cross so that they reimburse this service that was not used