Community Hospital Isla Mujeres - 77402 Isla Mujeres

Racisme envers le touriste, agressivité envers le patient, Désagréable, sans considération pour le patient, probable lieu de fraude fiscale, etc. Pas un vrai hôpital. Racisme touristique : ils ne vous croîent pas qu'en vous leur dîtes que le test pcr est négatif pour entrer faire une radio. Ils vous agressent en vous disant qu'ils ne s'occuperont pas de vous alors que le médecin avait demandé des examens. Ils font un test pcr qui m'a laissé la narine douloureuse pdt 24h mais ils n'ont jamais voulu me donner un papier indiquant qu'il avait fait un test et qu'il était négatif. Bizarre. J'ai demandé à voir la directrice. La directrice n'a aucune considération pour les patients étrangers : elle ne m'a jamais reçu et c'est sa secrétaire qui faisait l'intermédiaire entre nous deux. Avec comme réponse un post it m'autorisant à entrer dans l'enceinte Agréable... Le paiement ne se fait pas en carte bleue. Seulement en liquide. Bizarre. Tellement peu professionnel que mon prénom a dû avoir 3 orthographes différentes entre toutes les personnes qui ont enregistré mon dossier ( covid, caisse, radiographie). A 15h il n'y avait aucun patient dans les locaux et 2 personnels. J'ai dû quasiment supplier pour que l'on m'explique la marche à suivre pour avoir un compte rendu de ma radio... Les locaux intérieurs sont flambants neufs par contre le service radiologique n'a pas de quoi imprimer votre radio donc il faut prendre en photo l'ordinateur qui montre la radio ; véridique. Le matériel est pourri et là où l'on vous reçoit pour le test pcr, le faux plafond s'effondre et le matériel ( bureau, lit) est rouillé. Après 2ans de voyage en Amérique latine, c'est le pire hôpital que j'ai rencontré au niveau contact patient, gestion et suivi dossier.

SAVE YOURSELF....DON'T GO... DON'T GO.. DON'T GO!!! NIGHTMARE! Ambulance took so long I drove...then had to go back home cuz they were lost!! AMBULANCE COULDN'T WORK OXYGEN TANK KNOB!! OR BLOOD PRESSURE CUFF! Emergency room was PEOPLE EATING, kids... 10:20am.!!!AND NOT TELLING ME WHERE TO GO. When I asked for a doctor... TOLD ME NO DOCTOR!!! Only Professional man in while with ID tag came and took my pressure. THEN ONE OF THE GUYS IN A dark SWEATSHIRT WHO WAS LAUGHING AT ME CAME OVER AND SAID HE WAS Guilberto, A DOCTOR. I ASKED FOR ID BUT HE WALKED BACK TO DESK LAUGHING!!! I ASKED FOR A TAXI AND THEY IGNORED ME! I WAS IN CARDIAC DISTRESS AND HAD TO GO TO STREET TO HAIL TAXI!! Thank God for Dr. Shorey! Who watched over me all day.

My wife was seen in the ER late at night by a doctor, given 3 prescriptions and the total cost was $12. Care and service was on par or better than any US healthcare clinic.

Imagine being a needy American at 3 AM with a severe cold during COVID. No, it was not COVID but there was no way of knowing that for sure at this point, my test wouldn't be until later. Still, the staff saw and treated me. They did not have anyone fluent in English (I'm assuming that guy was sound asleep) but they patiently used Google Translate to make sure my concerns were addressed. No, it was not the shiney American hospital I'm used to but it was only 175 pesos to get exactly the treatment I needed. When I handed the cashier $175, I was completely blown away when this man laughed at me, explained it was in pesos AND GAVE ME THE $160 BACK THAT HE COULD HAVE USES A LOT MORE THAN ME. I can't tell you how pleasantly surprised I was. Was it ideal? No. But it was everything I needed and it saved my trip from total disaster. I can't thank the staff enough. If you are a tourist, or anyone really, and need medical attention, I would not hesitate to go here. Update: AND they just treated my wife for pnemonia. 5 out of 5, would recommend. The hospital I mean, not pnemonia, or getting sick on vacation.

I went here at 7:00 at night with an ear infection. I saw a doctor after about 20 minutes, and received excellent care. And the cost was only 75 pesos ($4 USD). The nurse and staff did not speak English, but between a few words of Spanish and Google Translate app of my phone, it worked out. The doctor spoke good English, which made things very easy.

We unfortunately had symptoms of COVID and visited the hospital with exhaustion, body aches and sore throat amongst other things. A very kind woman at the main door notified us there were 4 people ahead of us. It took approximately 1.5 hours to be called for entry to the emergency wing door (which is separate from the main entrance and on the right side). While we were waiting a man was turned away as he was only looking for documentation which is only permitted until 11:00AM. There were other poor souls in line behind and ahead of us who were exhibiting symptoms of COVID also. We went through the intake process and the nurse only spoke Spanish. She was helpful and asked us to take our blood pressure, blood oxygen level and temperature. It was not a frightening or upsetting experience at all. The hospital is simply taking measures to prevent contamination. Some of the equipment like the thermometer was not sanitized. We were then seen by Dr. Bucio Aldana who in my view is a saint . He spoke some English and was was diligent in asking our symptoms and vaccination status ( we both have had our second dose of vaccine). He provided a diagnosis of COVID for us both based on a positive test we had the night before amongst a variety of painful and awful symptoms. We were given medicine and an order to isolate for 10 days. The costs for the treatment were covered by the government. Out of gratitude for this positive experience, we will gladly adhere to this simple order. Dr. Bucio Aldana and all the hard working staff at the hospital are heroes to us. We can now focus on getting well from COVID without fear, this makes a huge difference. Thank you to all those who fearlessly helped us today!!

Travelling yankees with a possible kidney infection. Greeted at the door by staff, 1 min later the doc came and talked to us outside. Was very helpful and explained what was going on. Gave us name of over the counter med available at a pharmacy. Cost of consultation? Zero. Meds were 18 bucks. It took longer to rent a golf cart to get to the hospital.