Costa Sur Resort & Spa Puerto Vallarta - 48390 Puerto Vallarta

Beautiful hotel with extremely friendly staff. Food at restaurant is great, too! This is the perfect place for a romantic or family getaway and snorkeling in the little cove is wonderful and views from the rooms are amazing!

Spend great time and experience at my sister's wedding. Great customer service and food. Don't let those bad reviews discourage you, rooms have been remodeled and the service is very good.

My first time in Puerto Vallarta and Costa Sur was such a beautiful & cozy place to stay. The view and location are stunning. The lagoon and beach need some renovation, but there's always a taxi on standby and the proximity to Oldtown makes it very accessible to explore. Shoutout to Ernesto for being the best waiter!

As honeymooners, my new bride and I had an AMAZING time at Costa Sur! Unbeatable views, gourmet food, pool and exercise facilities, good price... High recommend. The staff at the restaurant was a highlight in particular: Ernesto, Gabriela, Moises, Edgar, Raul, Juan, Erika, Alexander, Allesandro... thank you all so much for your excellent service and bright smiles! You all are the best, and we're looking forward to seeing you next time.

Upon arriving we were told that our two bedroom condo was not available as there was a water problem, ok things happen. Then we were put in two separate hotel rooms that smelled and were out dated. The following day we were moved to the Condo originally booked, as we walked into the entrance, the smell of sewer was so bad, it made my guest vomit. When attempting to get onto the elevators, we were told that they were inoperable. That we would have to walk up and down five floors. Upon entering the Condo, the smell was terrible, one room had no electricity and the furniture was 1970’s. We then asked to go back to the hotel portion as it was too not great but much better then the building with our original reservation. The following day we (all three of us) woke up to bed bug bites all over our bodies. We notified the front desk who wasn’t fazed as if the bed bugs was the norm. We all went to the doctor in Mexico and was diagnosed with bed bug bites and given medication. On another note the staff were great, nice and friendly and the food was good, view nice, but property was horrific!

I enjoyed the hotel very much. Got to see a whale right outside the window first thing in the morning, as well as several mantis patrolling nearby. The Hotel definitely needs some attention. Slightly run down and would be amazing with a modern update. Didn’t expect much from the food but it turned out to be excellent. Definitely worth going if you can get a good deal.

Costa Sur is absolutely lovely. We chose a non-all-inclusive package and we don't regret it! The resort is a bit out of the city, but easily accessible by bus or taxi. We rented a car so we can drive the beautiful coast. The resort pool(s) are warmer than we expected, a lovely surprise that makes night swimming so much fun. The wave break in the ocean is functional and pretty. Not much beach at the resort, but there are public beaches everywhere so don't be discouraged. Resort is very clean, and we didn't see any bugs/insects in places they shouldn't be. Our room had full kitchen/stove to cook, which was surprisingly a lot of fun and romantic. We would love to come back. The view from our balcony was spectacular. (Photo attached)

Some of the nicest staff ever! Great food, not a huge menu but very tasty and well prepared. The view was stunning. They even have their own cove, which, at low tide , you can swim out and view the ocean fish. The pool was clean and so warm, we're definitely going to book again!