Delphinus General Office - 77500 Cancún

Excente trato y mas si eres del la misma ciudad muy buenos

Muy buena atención, agradable en todo sentido

El trato es terrible y no concuerdan sus datos.

Excelente ambiente laboral y alto nivel de ética profesional.

Buen servicio de nado con Delphines pero extremadamente caro

Gran lugar, excelente trato, una gran experiencia, muy amables y muy bonitos los delfines

Was told at the time of sale that I could take Dolphin pictures, them after I arrived they told me I couldn't. Then told me it would be $250 to get pictures that were taken afterwards.

Delphinus, get with a real program. (For my review please note I personally didn't want to go in the water with my wife who looked forward to being with dolphins) Questions at booth to attendant by me... Can I take images and video of the experience of my wife? Can I stay on the side and watch the show and see my wife enjoy and be along dockside with her? Answer, of course you can no problem, the ticket taker replied. We then purchased the the full experience for one at $160. After a short intro video they ushered me to a location I thought which I could walk freely but it was no more of a cattle stall which was about 200 feet from my wife in the water, and actually I could not even see her from the distance or which person she was it was so far away. They would not allow me closer at all whatsoever when I asked. This was ridiculous and a sad joke. Another woman with me in the stall was complaining the same about her children out there and would never have considered paying for such an "experience" if she would have known prior. Of course this is specific with intention to avoid consumers taking their own images or video of their family. To not be able to stand on an empty platform a few feet from family up close is pure evil by this company. Then, only after the "experience"to be shuffled to a room dedicated to subpar image and video packages starting at $200 on computer screens. Complaints to management during the fact fell on def ears with our reprise on what we were told and what we actually experienced. The manager Jaime was at point hiding in the shadow off to the side only to come out without an explanation on staff after asking for higher management. He allowed his employees to absorb and fumble explanations as they shrugged their shoulders. This display was a true sign of lack of consumer support and professionalism by a manager. Therefore I cannot by any means recommend this experience to any family with intentions of taking their own images or want to be close by during the action. I can recommend this experience to anyone that wants to spend $160 per person for a few shared moments of dolphin tricks in the water, and subpar images and video with a bunch of strangers base price packages of the experience starting at $200 per person. All in all, Through the frustration and in the end, nothing was resolved. Thank you Delphinus for a complete waste of time and negative experience.