Dentimex Mundo E - 54055 Tlalnepantla de Baz

DENTISTRIES are good, but the "administrative" staff is LOVELY. I ATTENDED MY MONTHLY APPOINTMENT AND I UNDERSTAND THAT MY TREATMENT WAS SUSPENDED, BECAUSE IN THEIR COLLECTION SYSTEM, THEY DETECTED THAT IN SEPTEMBER 2017, THEY DID NOT CHARGE THE CORRESPONDING MONTHLY; WE ARE IN MARCH 2018 (SIX MONTHS HAVE PASSED). THE PROBLEM IS NOT PAYING. THE PROBLEM IS THAT THEY SUSPEND THE TREATMENT AS IF THEIR LOW COLLECTION SYSTEM WAS THE CUSTOMER'S RESPONSIBILITY. TO THIS IS ADDED ITS LOUSY MANAGEMENT CAPACITY (THE "director" was inept and arbitrary). Conclusion: the oral health of the patient does not matter and he is a victim of its lousy administration.

the service is lousy, they do not comply with what they say and apart I have braces treatment in which supposedly it would end no later than a year and a half since my problem was not so severe and they are going for two years and I am still the same, they do not give you the Necessary attention and since February they have not given me an answer because before this problem they have not even reported anything and I have tried to communicate and nobody responds to me.

The attention was always good from the staff, but since March they closed clinics due to the pandemic and approximately two months ago they closed the Mundo E branch permanently, without saying anything to the patients, call customer service (for an hour until I They answered) and they only denied it, saying that some branches were only remodeling them ... (they have already closed several and still do not say anything) their excuse is that they are seeking to implement health measures, but the reality is that they will no longer open (It is rumored that they are already bankrupt and that they no longer pay the employees) the problem is that they continue to charge all patients, they no longer answer phones or emails, I have tried to cancel the contract and I do not receive a response from anyone, only they continue to steal from people, tremendous fraud that this company achieved ... if they open a branch (which I doubt) do not go!

After April they closed for covid-19 but of course it is understood but the problem is that we have been there for 3 months and they do not even say when they are going to open they do not think about those who have brackets a tooth is being done to me and there are several clinics that have opened and this one not

Amazing and efficient service! Very patient, even when I had to re-standardize my appointments even on the same day, very satisfied with my treatment, the competence and the care provided. I highly recommend it!

The worst thing that could happen to me was arriving at this establishment, I arrived with a specific problem: I broke a tooth that did not have a crown, after many years of endodontics, well the fact is that I arrived, they treated me and gave me a budget very good including other services I needed, so far everything perfect. Unfortunately I made the huge mistake of trusting them and signing a billing authorization for my checking account, which I discovered shortly afterwards that along with the authorization, came (in another format that my computer cannot open) A PAYMENT for the full amount quote, bone Crown, cleaning, sealing 3 teeth, extraction of two teeth. The worst came when I started to attend with them, their dentists are bad, one of them who smelled very badly attended me, his mouth smelled over his mouth cover, I don't even tell them. The detail is that, (with everything and the stinky) they put a temporary tooth that did not work even one day (the first time) I said "ok without a problem I am left without the tooth, it hurts me, it is very high and the jaw" but I went to my appointment and I said "you know that it didn't stay and I don't want you to put me back because it disgusts me" because the very owner of the situation blew it out with air and placed it against my will. because on the 2nd day my tooth fell out again. At my next appointment I asked to speak to the "DIRECTOR", exclusively to tell her that I wanted to cancel the service once the crown will end, because I was not happy and because it turned out that it could not be because I had to authorize her corporate, I mean a service that had not been performed, that was missing months to be performed: / My annoyance was greater when, I told him to change my doctor and he replied that the stinky was his specialist. ok, "director" I am going to continue with the plan but I am not going to pay you for the tooth that did me no good whatsoever, which is what I answered, WHAT I WOULD DO AS I WANTED, I WAS GOING TO PAY FOR THE TOOTH. I stopped going and blocked my savings account so that they do not continue discounting a service that they did not provide me, BECAUSE THEY DID NOT CALL ME AGAIN TO SCHEDULE AN APPOINTMENT, AND THEN THEY BELIEVE NOW THEY WANT TO MAKE CASH THE HIDDEN PAYMENT, WITHOUT GIVING ME THE SERVICE. DON'T BE DECEIVED LIKE ME, (IF I WAS VERY SILLY TO NOT VERIFY WELL THAT I WAS SIGNING, THERE IS NO JUSTIFICATION) ARRIVE WITH AN EMERGENCY AND NOW I AM IN TROUBLE. The Director has very little ability to resolve a complaint from a customer dissatisfied with her service, but to sell the packages if they are very good.

If you are considering starting your treatment with them, my recommendation is NOT to do it, they never have room for appointments, they have time to spend more than an hour, although the Doctor who attended is good, their administrative processes are the worst. This is a too problematic option.

My experience has been quite bad at Dentimex Mundo E. First, the receptionist was very rude, she doubled my appointments, confused the schedules and even scheduled me two appointments on the same day, I don't think she knows how to keep an agenda. If I arrived minutes after the appointment, they would schedule me another appointment, but if I arrived 10 or 15 minutes before, I would wait up to half an hour to see the doctor. In addition, their prices are quite high, they made me a bad prosthesis and from the first day I told Dr. that I did not feel comfortable since it felt very big, she said that she could not do anything since she did not authorize another one. So the pandemic arrived and I was left with my problem, the 38,000 pesos they charged me did NOT finish my treatment, I ALREADY PAID THEM.