DERMA BALANCE PHARMACY DERMATOLOGICA - 76100 Santiago de Querétaro

They have a lot of variety and a good price, but the customer service at this branch is bad.

There are excellent products, a great variety, but the girl who attends the QUERÉTARO branch has a terrible attitude.

Misleading advertising on the page says that if you buy a minimum of $ 1500 the shipping is free. After you make the payment, you get that your order generates a re-dispatch and you have to pay more. And since you have left if you already paid.

I had a bad experience with dermabalance, I saw a drug at a good price online, I just had to send the prescription by mail or wats app. I spoke on the phones to ask for reports and the one who attended me did not know what the purchase was like. On the website they have a number of wats app, they contacted me to request reports, but they only answered my questions with short sentences, a Yes or No. Without giving more information or any guidance. Finally make the purchase; I immediately gave notice. And they just let me see it, without saying that I was proceeding. I told him what if he didn't have to give me a tracking key or something. And he asked me for my purchase number. And finally, after 2 days of making the purchase, they gave me my tracking code by mail, another two days passed and when I wanted to track my order, the post told me that the guide had been generated but that the product had not yet been received. delivered ... and dermabalance in wats app did not solve me. Finally on the 6th day they sent me a message saying that they would refund my money ?? because there was a problem blaming the courier. That medicine urged me and they made me lose 6 days and the return was by pay pal, which takes up to 30 days for the return to be reflected. Now I am without medicine and without money 830 pesos. That little seriousness. Above all, the bad treatment I do not know if due to lack of preparation of its staff or due to apathy ...

Very well. Attention and good price. The shipment arrived all well in time and form

Terrible care from your glasses maid Whoever attended me via WhatsApp to fill my full prescription and when I arrived at the store did not have available the items that he said he would have via WhatsApp, too bad that apart from everything he yells at customers. They should be clear when checking their stock

Terrible attention I do not recommend you go they serve you as if you were asking for something as a gift I think there are better stores in the city

If I could put fewer stars I would put less, the attitude of the short-haired girl is horrible There are several times that I go and he always makes faces at people, rude to people and to his partner It is even uncomfortable to see how she makes faces, I went about 2 weeks ago and when they were treating me, I took her off and someone else attended, I went again and saw her being rude to a client The one with short hair is arrogant and nobody is going to be making faces at me I will never go again and I wish no one was