Dolphin Discovery Cancun - 77500 Cancún

Fabian was our photographer he went above and beyond to make my sons birthday special. Thank you again.

we were picked up on time and our driver was great. However upon arrival the lady at he front desk of Discovery Dolphin said I'm sorry that your hotel trip agent didnt tell you that this trip can be cancelled because the waters ar rough and you wont be able to complete all of you trip today. I told her, no I heard nothing from the hotel or received an email from the booking agent about that. I explained how we just road 2 hours to get to them today and it would be mindblowing to get back in the van and travel 2 hours back especially on a day we are suppose to be enjoying our day trip. So, she said to make sure to speak with our booking agent for further assistance. NO ONE CAN HELP YOU WITH ANY EXCURSIONS if you booked in advance!!! So on our excursion, the we were excited to know that it was a small group of boats. Just 3 all together with the instructor because this was our first time driving a speed boat. So he give me 3 instructions and we are on the open the water. The other boat drivers were very experienced. We get 2 minutes into the trip and the other boat and the instructor take off. He circles back around and says to me you can either speed up or go back to the deck?! I explained to him I'm new at this and have sone patience. So I eventually go the hang of it and it was beautiful and fun for the first 25 minutes. Then the experienced boat starts to do zig zag everytime after the instructor would look back. He started making out ride choppy, unsafe and terrifying. It also slowed us down and they left us behind and we just tried to our best to get back to them as much and as fast as we could on the open water.When we went through the logon it was getting worse and the guys thought I te was funny and didnt even more when we asked them to stop. So when we were close enough to the instructor I told him what was happening and he told us to move to the middle. Everything was nice again for the first 5 minutes and the boat behind is starts trying to ride upside us. Then eventually he passes us causing a wave that drifts us off the path of the Instructor. Then our boat cuts off!!!! And the boat behind us and the instructor are so far away from us and didnt realize we were stranded. We waved our hands with the signal of distress and he was like its ok..come on..I tried telling him we couldnt and the engine wont start. He had to tied our boats together get out push us out to sea and his boat then also stops from being in the shallow waters. On our way back..our instructor was in a rush to get back that he road against current and we were popping up and crashing into waves where I was fear our safety. This was happening with following his path. This is to say. I have used discovery dolphin before for the catermerman and was one of the best excursions and the staff were were always amazing. I was highly disappointed, fearful, angry about this whole excursion trip from the lack of communication from my booking agent about the cancellation and weather conditions to the excursion experience with lack of leadership driving instructor.

Frankly, NOT WORTH IT and its actually disturbing to see aquatic animals bound in a swimming pool (some sea lions were kept in water bodies that were size of a hotel room, or even smaller). I was told by an associate (messenger chat on their site) and even their website mentions that zipline is included in Encounter+ garraffon park, but once you check-in with them they mention that its paid, which is absolutely ridiculous. People were riding over dolphins, absolute shame! I would suggest, rent a boat, go snorkel or scuba in the middle of the ocean and see animals in their natural habitat. Its much more worth!. the best part was not either of the things but the ferry ride.. Also, they ask $60 for close to 20-24 photos that are not even amazing.. so in total, don't waste your money and see them in their natural habitat!..

It was wonderful swimming with the dolphins! Beautiful place and lots of activities. Just know they don't let you take your own pictures. The charge $60 for pictures. I guess the positive side is you don't have to worry about your phone. Also the transportation going to and from the resort was approximately 30 min late each way. Don't expect anything timely. Make sure you use the bathroom every chance you get because you never know when you'll get another chance. It really upset me when I got off the ferry on the way back (after a 30 min ride) just to discover there was NO public restrooms I could use. I thought I'd just quick run back to the ferry and use there bathroom, just to be told I can't because...something about the hydraulics. The associate even said to me "well this is not America"! Thank God Saul insisted to his coworkers that I'd just be quick and let me on an incoming ferry to let me use the bathroom. Just sharing my experience. Hope you have a great time!

Not a review yet...tried contacting the company to find out if they will still be open with the covid cancellations, i had a trip planned for this coming week but the event was cancelled and i wasnt able to get a refund on my hotel so i will still be making the trip...hoping they will still be open thru january 26th? If anyone has that information they can give me an update on it would be appreciated! Thanks!

We enjoyed our time there. Friendly helpful staff!!

Trip was fine but mostly for spanish speakers. I could hardly hear any instructions in english. Trip organizing and punctuality was good.

We came here as part of the Cancun City pass and so glad we did. The sail over to the island is easy and quick (max half an hour) and really nice when it's sunny, you can see the land at all times which puts me at ease. The resort itself is big with two pools two snack bars, drinks and food are all inclusive within the price. There are dolphins jumping around as you walk in which is lovely. We did a manatee experience and the two ladies (Sabina and Africa) were just lovely, so were the human instructors! ? Really though, they were great in telling us all about the lovely manatees and showing us what they could do. It was just me and my partner too with the manatees which was lovely. I couldn't have asked for anything better. The excursion itself to swim with the manatees was pretty decent in price. The photography was VERY expensive but it's one of those once in a lifetime experiences so you just end up going for it! I think we paid about $80 for the photos, but what can you do eh. Would definitely recommend to anybody visiting the area, we stayed in Playa Del Carmen and this was about an hour and a half drive away, and then half an hour boat. After the manatee swimming, we got a taxi to one end of the island, hired a golf buggy then rode to the other end. It was really fun and I'd definitely say to spend an afternoon doing that! Try to support the locals where you can ☺️