El Hostalito - 77500 Cancún

We booked our stay month in advance just to arrive at 1am in the middle of the night to be refused the room as they were full. The guy kept us outside of the gate like some strangers, let us in only because I asked few times in panic if we can use their WiFi. They said it was booking.com fault not theirs but then they showed us our booking in their system - they could respond and email is about the error but they didn't. We also sent them private message about our late arrival which they also had in their system ( they showed us ) and nobody bother to tell is there is no rooms. Scammers, avoid! After 10min another group of people arrived and they have been refused the rooms as well. Be careful with them. Not helpful. I asked where can we go and they didn't bother to help us with the direction. We asked for taxi and they said it is impossible to order taxi at this time ( which as turned out later - was not true). We escaled the complaint and got the money back but thebstress they caused is unforgettable. This is not how you want to start your holidays.

After payment I was not offered any receipt or proof of payment. After 2 nights my roomates discovered BEDBUGS. The manager Joel, refunded them, but did not tell me and acted like nothing happened. After my roomates told me, he refused to refund me because he did not believe the bugs would be on my bed. So after search with lights (he touched my clothes on the bed without consent) I discovered bugs. He then promised full refund IN THE MORNING. Unfortunately he did not offer any help to find another hostel or move me to another room. In the morning he wanted to give me only a thousand pesos, which would mean that he would charge me for more nights that I stayed. Only after I insisted that he said full refund, he recalculated and gave me exactly the amount of my remaining nights. I also had to argue for money to wash my clothes which was given to my roomates without any problems. I also discovered, that they rented the room next day. Joel also seemed very uninterested in selling me any tours that are provided by hostel. After I asked about one,the next day he did not talk to me and only after some questioning he told me to go by ADO. Another problem was with no gas for cooking my first morning and no hot water my second evening. Also I received cold and arrogant response to questions about my missing charging cable.

I spended here my first few nights in Mexico and i’ve never felt more welcome in a new place. It’s clean, comfy and all in all a very good hostel with even better employees! Shoutout to Cesar - the best tour guide and adviser! Thanks for everything.

A genuinely great, affordable hostel. Beds were comfy, and staff were amazing. Especially Ceaser, who went out of his way to make us feel welcome and even took us out to explore Cancun in his own time

Most of the time there was no water and internet. The reception staff are always stoned and they don't care about the hostel. There are 2 dogs which are very annoying especially when someone is eating. The kitchen is very small and the fridge is always full. Noisy neighbour and in all rooms there are bed bugs. location is OK which is too near to the city centre and supermarket. But I don't recommend it at all.

I stayed 2 nights in this hostel but I could stay like a month ! So nice hostel, I met nice people ! It is not on the touristic bay ! So that is better, you can see more local people in this area ! But if you want to go to the touristic area of Cancun you just have to take a 30min bus drive. And that is the same if you want to go to the most beautiful beach of Cancun (playa delfines). I recommend it !

A great place to stay. Very relaxed with good energy. I even engaged in some lively discussion with a few guests about natural law and anarchy. My roommates ended up going out all night so effectively I had the room to myself.

The hostel looks cute on the outside and staff seems friendly. However I do not recommend it, as the rooms are incredibly small, they fit 6 beds where you can hardly fit one (believe me!). The mattress are really thin and everything is generally dirty: there is tons of dust in the rooms, and the toilets/showers are not in the best condition either.