Enterprise Rent A Car - 77504 Cancún
3.3/5
★
based on 8 reviews
Contact Enterprise Rent A Car
Address : | Av Tulum esquina Nichupte, M 2,L3, LOCAL 2 SM 11, Hotel Ibis, 77504 Cancún, Q.R., Mexico |
Phone : | 📞 +99888 |
Website : | https://www.enterprise.com/ |
Categories : | |
City : | Q.R. |
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Rob Ferraro on Google
★ ★ ★ ★ ★ |
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Renato Munhós on Google
★ ★ ★ ★ ★ É um golpe. Você reserva o carro por um valor mas no final obrigam a pagar um seguro que não é obrigatório. O valor sai pelo dobro.
It's a scam. You reserve the car for an amount, but in the end you are forced to pay an insurance that is not mandatory. The value is doubled.
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Arthur S on Google
★ ★ ★ ★ ★ Super agence, le personnel est très agréable. Pas de mauvaise surprise, nous avons la voiture réservée au tarif convenu, les assurances obligatoires étaient déjà comprises. Merci !
Great agency, the staff is very nice. No unpleasant surprises, we have the car reserved at the agreed rate, the compulsory insurance was already included. Thank you !
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Анна Новгородцева on Google
★ ★ ★ ★ ★ Накануне запланированной поездки выяснили стоимость аренды машины и часы работы офиса. Время работы заявлено с 7 утра. Мы были на месте в 7-30 и офис не работал. Мы прождали до 9-30 утра и на месте все ещё никого не было. Соседние работники уверили,что сотруднику позвонили и он едет,но когда ему позвонили и откуда он едет и как скоро он приедет,понять невозможно, т. к. английским практически не владеют.
On the eve of the planned trip, we found out the cost of renting a car and office hours. Hours of operation are from 7 am. We were there at 7:30 and the office was closed. We waited until 9-30 in the morning and still no one was there. Neighboring workers assured that the employee was called and he was going, but when they called him and where he was coming from and how soon he would arrive, it was impossible to understand, because they practically did not speak English.
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Maria Barraza on Google
★ ★ ★ ★ ★ Excellent customer service.
Manuel and his coworkers provided kind, knowledgeable, and prompt customer service.
Highly recommend!!!
Ask Uber or the taxi driver to take you to the hotel Ibis. Is next door.
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kevin ramos on Google
★ ★ ★ ★ ★ I am an Enterprise employee back in the United States and Spanish speaker, I have always travelled with my passport card, They wouldn’t let me rent a vehicle because I didn’t have a passport book! I rented with Enterprise here in Cancun last year and was never asked for a passport book. Even though they can see on their computer that I am an Enterprise Employee they couldn’t help me and were also giving me a higher price than what I had on my reservation..
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Darren Anderson on Google
★ ★ ★ ★ ★ I spent several months in Cancun and used this location as our anchor for car needs. I dont know if Manuel is the manager or not but clearly he has the talent to be one. An amazing set of experiences driven by honesty and transparency. On three occasions Manuel and team went out of his way to assist us with transportation related issues (not rental) I have not rented anyplace else in Cancun but I won't plan to rent again unless it is with this Enterprise office. Well Done!!
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Baron VonTrollenstein on Google
★ ★ ★ ★ ★ Giving five stars because I couldn't find anything wrong with my experience so why not? I used my Enterprise points to score a "free" car for a few days of driving around and exploring. The chap behind the desk was friendly and helpful, the car was OK, the Mexican insurance details were a bit confusing (thought it'd be wise to get at least a basic policy), but if in doubt you'd better get it or at least read up on it. Returned the car with no problems, everything was legit. Be warned though: the place is a bit hard to find and even my local taxi driver couldn't figure out the address as given on Enterprise's website. Seems if you ask for the Hotel Ibis, it makes it easier to find.
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