Escuela de Gas gas Natural - 04489 Ciudad de México
1.1/5
★
based on 8 reviews
Contact Escuela de Gas gas Natural
| Address : | Calz de la Virgen 2801, Coapa, Culhuacan CTM VII, Coyoacán, 04489 Ciudad de México, CDMX, Mexico |
| Phone : | 📞 + |
| Categories : |
School
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Gas company
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| City : | CDMX |
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Hector Riveros-Rosas on Google
★ ★ ★ ★ ★ Pague en tiempo y forma a través de su portal el servicio de gas natural.
Ingenuamente pensé que si pagaba a través del portal de la propia compañía el pago del servicio se registraría de inmediato, pero NO, ELLOS DICEN QUE LO EXTRAVIARON, lo cobraron pero no lo registraron a mi cuenta.
Lo más molesto es que uno de sus empleados fue a mi casa, y de manera furtiva (como delincuente) y sin ninguna notificación, corto el servicio. Ya lo reporte a la compañia a través de su servicio telefónico (poco amigable por cierto porque cuesta trabajo encontrar la opción para hablar con una operadora), y me indicaron que ahora debo esperar a ver cuándo podrán tener tiempo de revisar sus registros y reconectar el servicio.
Me apena escribir en estos términos, pero si el servicio de la compañia anterior era malo (METROGAS), ahora es pésimo (NATURGY) y están haciendo las cosas de la peor manera y maltratan a los clientes y parece que no les importa. Creo que se van a quedar sin clientes.
Voy a actualizar esta nota para indicar cuanto tiempo tardo su burocracia en moverse, y si alguien quiere ser cliente, OJO, piénselo.
 Pay on time and form through its portal the natural gas service.
I naively thought that if I paid through the company's own portal the payment of the service would be registered immediately, but NO, THEY SAY THAT THEY WAS REMOVED, they charged it but did not register it to my account.
The most annoying thing is that one of his employees went to my house, and stealthily (as a criminal) and without any notification, I cut the service. I already reported it to the company through its telephone service (unfriendly by the way because it is hard to find the option to talk to an operator), and they told me that now I must wait to see when they can have time to review their records and reconnect the service.
I am sorry to write in these terms, but if the service of the previous company was bad (METROGAS), now it is bad (NATURGY) and they are doing things in the worst way and mistreating customers and it seems that they do not care. I think they will run out of customers.
I will update this note to indicate how long it took for your bureaucracy to move, and if someone wants to be a client, EYE, think about it.
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Alejandro Ortega on Google
★ ★ ★ ★ ★ Está empresa trata a los clientes muy mal y no les importa dar un buen servicio. Solo atienden por teléfono y se escudan los telefonistas diciendo que ellos no son empleados y que si quieres presentar una queja vayas a Niños Heroes por que hasta allá están los empleados. !Vaya respuesta¡. Me quedé atónito después de esto y mejor cancelé el servicio. Regresé a Gas Estacionario.
This company treats customers very badly and they don't mind giving a good service. They only answer by telephone and the telephone operators are shielded saying that they are not employees and that if you want to make a complaint, go to Niños Heroes because the employees are there. What an answer! I was stunned after this and better canceled the service. I returned to Stationary Gas.
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María Teresa Ortiz Osorio. on Google
★ ★ ★ ★ ★ Pesima pagina, imposible obtener la factura digital... Nunca te envian la fact al correo como quedaron y no hay forma d saber qué debes de pagar xq el codigo de barras no se actualiza y aún pagando con base en la fact pagada te lo cortan. Ademas d no haber sucursales. Pésimo setvicio...!!!!
Bad page, impossible to obtain the digital invoice ... They never send the invoice to the mail as they were and there is no way to know what you have to pay because the barcode is not updated and even paying based on the invoice paid they cut it off . In addition there are no branches. Terrible service ... !!!!
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Antonio Hernandez on Google
★ ★ ★ ★ ★ Muy pero muy mal servicio no hacen caso y solo te dicen que hay que esperar hasta que prácticamente se les pegue la gana atenderte.
Very, very bad service they ignore and only tell you that you have to wait until they practically want to serve you.
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Fco Javier Cazares on Google
★ ★ ★ ★ ★ Es una caseta el policia decia que no sabia nada y por ese motivo no podia dar informes a pesar de que habia varias personas seria bueno actualizar direcciones
It's a booth, the police said he didn't know anything and for that reason he couldn't give reports even though there were several people it would be good to update addresses
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Monica Castillo Mendez on Google
★ ★ ★ ★ ★ muy mal servicio. no llegan los recibos, no puedes descargarlo en la pagina. nadie resuelve
very bad service. The receipts do not arrive, you cannot download it on the page. nobody solves
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Mariela Cueto Benitez on Google
★ ★ ★ ★ ★ Pésima atención. Te asignan una agencia (la que ellos quieren) y si esa agencia no te cumple o te da mal servicio, te obligan a quedarte a fuerzas con esa agencia y no te dejan contratar con otra.
Terrible attention. They assign you an agency (the one they want) and if that agency does not comply or gives you bad service, they force you to stay with that agency and they will not let you contract with another.
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Daniel Navarro Santillan on Google
★ ★ ★ ★ ★ En realidad no alcanzan ni una estrella. En esta empresa no funciona nada. Su atención a clientes es pésima (telefónica, whattsup y chat). Su aplicación no sirve, domicilie los pagos, el banco me cobro y naturgy no registró mi pago, me estuvieron mandando mensajes
y me pidieron que pagara de todos modos para que no me cortaran el servicio, mientras se hacía la aclaración. Cosa que no ha pasado en 4 meses.
They don't really reach even one star. Nothing works in this company. Their customer service is terrible (phone, whattsup and chat). Your application does not work, I direct the payments, the bank charged me and naturgy did not register my payment, they were sending me messages
and they asked me to pay anyway so they wouldn't cut off my service, while the clarification was made. Which hasn't happened in 4 months.
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