Europcar - 74160 Puebla

The service and attention is first class, really do not hesitate to contract their services. A month ago I had to travel abroad to the city of Puebla, but before I stopped in Queretaro to pick up my mother and the bus was delayed when I arrived in Puebla, I called the agency to warn of the delay and super friendly people waited for me at The terminal of the Capu past 9PM, they helped us with the luggage and the car delivered to us in less than 5 minutes, it was a terrible day with a lot of rain my mom and I traveled alone. Upon delivery of the car we asked for a taxi to transfer us to 4pte, the taxi was delayed to arrive, so the agency boy offered to take us to the terminal so as not to have to ask for a taxi to the shore Boulevard Hermanos Serdan Boulevard . My mom and I are eternally grateful for the excellent treatment, kindness and service. In a month I will travel with family to Cancun and I have booked a car with this same company I am sure they will cover all our expectations. I highly recommend Europcar agency Hermanos Serdan.

When I received the car, one of his workers warned me that a little air could be missing from the front left wheel. We checked it directly afterwards and the pressure was pretty low (20lbs instead of 32lbs). I thought that after having inflated it again everything would be fine, that only a little air was missing. However, the next day I realized that the same wheel could be losing air, since it looked different from the other wheels. It had not been more than 24 hours when the pressure was lower than before (15 pounds). At this point I was afraid that the wheels would explode, so I rechecked the pressure on Monday and the wheel was only 10 pounds. The gas station staff checked all the wheels, as it seemed strange to them and found that there was also a lot of air missing from the right rear wheel. After returning the car to its airport office, I complained that it was not possible for a car to lose so much air in such a short time, however the workers did not even apologize or explain. When you rent a car, the received car is expected to be in a good condition to drive and you don't have to be worried while driving, thinking about a wheel explosion or accident. And finally, not one of the wheels had a sufficient depth of the tire tread.

Unfortunately, here in Europcar again is disappointing. First, they charge 80 USD instead of the agreed 44 USD for the repatriation of Mexico. This is clarified after some time ... Then the rental car is missing the license plate in the rear window. It was assured that this was not a problem. There is no other car On the note, we go to Federal together, can the hint, we like to ask alone there Then another rental car was discovered. However, the additional seven deficiencies may only be entered in our copy of the contract, not in the copy of the loaner. Everything went well in Cancun. How can this be from branch to branch so investigation ...?

Never rent a car here, it has been my worst car rental experience: 1- upon arrival they offered me an upgrade for a car with a higher cost, which I rejected and anyway they gave me that car for which they wanted to charge me more, it is evident that they did not have the car that I reserved and first they throw the "hook" on you to see if you fall and charge more 2- the car they gave me was not in optimal condition: fractured windshield, a different tire from the other two and only two plugs on the wheels, one of them was NOT original 3- this NON-original plug fell on the road, surely that is why it is not properly attached to the wheel, and they charged me as original ($ 1350 pesos), being that in mercadolibre a set of non-original plugs (all 4) can be get it for $ 149 and even with steel cables so they can't be stolen The supervisor who ordered that I be charged for the cap did not have the cowardly shame of talking to me on the phone

Fraud a scam 1) The website is good and rents at a good price a Goal with basic insurance for 6 days $ 1980 2) In the delivery they offer me the complete insurance convincing me to be the best assuring that any Sinister would cover ALL for $ 1775 3) The delivery of the car is slow and had some scratches 4) I went to load gasoline and when checking the engine noted that around the engine cover has oil which it was clear that the gaskets were leaking very dirty all the engine. 5) The next day I accidentally lost the key which I set to 01800 and after 18 minutes they place my contract and send me to a unit. (Regular service) 6) The unit arrives 75 min later 7) They give me a lower category car (Beat) and the seller tells me that the next day I could go to pick up another similar to mine or failing to adjust the rate which would go down considerably. (Exact words) 8) The seller was the same one who sold me the insurance and gave the car and did not remember me. 9) For travel times I decide to stay with the car and start the trip. 10) One day before the delivery, mark my salesman from 8:30 am. He gives me a response until 2pm and he tells me that the key would come out at $ 1700 pesos (key without alarm or chip control) that I do not agree with and He says he would check with his manager. After several calls gives me the breakdown of the remaining amount to be paid. 11) In the car leave some coats and keys 12) On the day of delivery, I asked them to support me by handing them to me at 8:30 a.m., the salesman assures me that they would give them to me at 7pm, which was the time for delivery of the car. 12) 10 min later he tells me that I have to go to the agency for the things for my safety, for transfer times I tell him that it is not possible and he tells me that they can not do anything, I ask him to keep his word and give me my things, which after 40 min he writes me again and tells me that they can deliver it to me as agreed. 13) That same day I sent a WhatsApp commenting that the remaining to pay would be $ 4097 pesos which I marked because I did not understand and I re-disaggregated that the key came out at $ 1097. 14) When they get to the site, they tell me that there are $ 4097 pesos left which tells me that they had talked to the company and it already included the adjustment for the change of car, I ask why they charge a crane and they say that the insurance did not cover (same as the Delivery Day) the seller did not specify that to me) 15) They say that they were not charging me the extra hours that I had to deliver the car, which my official delivery was at 9 pm and deliver it at 7pm. 16) They commented that if it was booked like that but the insurance does not ... between confusions and dizziness of deductions and rate breakdown I ask for the price of the key and comment that they did not have it until tomorrow because there was no one in corporate. 17) At the time of the delivery of the car they did not even have the delivery papers ready. They gave me the forgotten belongings and did not give me a key that I specified under a message clearly. 19) After 35 min I had to board my plane and the manager undertook to raise it to corporate to clarify the issue. 20) The next day they could not give me an answer 21) At 8pm / days the manager comments that it would be $ 5300 pesos because it was safer which at no time did they tell me that. 22) He says that he would see the way to charge the difference to the seller and he would return the call, he refuted the adjustment of the car and he tells me that only $ 300 pesos would be discounted. 23) Do not return the call until the other day and tell me by message that it would be $ 5000 pesos what would be the adjustment. This story is real and it is not exaggerated, I can only tell you that I was the victim of a company that has incompetent people who sweeten their ears with false promises. I must clarify that it is very summarized since in the whole course between calls and messages was a longer and more tiring period. The sad thing about this is that I rent an Auto Bit for 6 days with full coverage and I would have to pay the amount of $ 7,849 like a truck. A TRASH!!!!