Fairfield Inn & Suites by Marriott Cancun Airport - 77533 Cancún

I would not recommend this hotel, the room had a strong odor of mold and the bathroom sink kept clogging. There were no other suites available so I was stuck with the odor. After I left I asked guest services to follow up with me to let me know what the smell was in case it was black mold. No response a week later. Very disappointed with the Marriott hotel. The only positive comment was one of the waiters at the hotel restaurant that works in the evening had superior customer service. I will no longer be staying with Marriot after my first and last experience. Hilton has my business from here on out.

The shuttle never arrived at the airport to pick my sister up but sadly this wasn’t the worst part. After having a confirmed reservation through booking.com for my sister as soon as she arrived she gave the front desk person her name and he told her that yes she did have a confirmed reservation but that they didn't have any rooms available( apparently they were overbooked and weren't able to find an alternative. )The person was very rude and didn’t try to make things better or try to be helpful in any way. The reason he gave her for not having a room available was is that the room wasn’t paid, even though it was clear in the reservation that it was supposed to be paid upon arrival at the hotel. Aferre all this situation I called the hotel and nobody answered, I also send them a message trough booking and they never got back to me. I would not recommend this hotel at all even though is a nice hotel and a great location but the device was terrible.

It's the third time I stay in this hotel because of the convenience of it being close to Cancun Airport. The last 2 times everything was good with the hotel and the room. However, during our last stay, there were a couple of issues that I don't think are acceptable for a hotel of this category. First, there was no hot water in the shower. What I could get was lukewarm, at best. I reported the issue to the reception. Their answer was that they would report it to maintenance to solve the problem. I waited for an hour and still no hot water. The second problem, and probably the most concerning during this COVID pandemic, was that the coffee machine in our room was not cleaned after the previous guests had checked out and the staff had cleaned the room. The coffee machine still had a used disposable coffee bag and a dirty mug in it. Also, there was a bucket for ice with water next to the coffee machine. Obviously cleaning staff only replaced the bottles of water and coffee sachets but didn't bother to look at or clean the rest of the appliances. All of this is supposed to be disinfected according to their 'commit to clean' website and the hanger handle you find on the door when first entering the room. My last stay just makes me wonder how well clean and disinfected the rooms really are.

Good hotel to stay near the airport. They have their own airport shuttle that leaves every 30 minutes. Only downside is that the staff did not give any info. It took some time to find out when breakfast was and when the bus was leaving for the airport. The rooms were big with really comfortable beds. There is a small supermarket right next to the hotel for some grocery shopping. The hotel also has a big pool and a gym. Breakfast was alright, but could be better. A lot of food was pre packed with limited choices. This gives a cheap feeling. Make sure not to take a taxi to the hotel, choose to take the hotel shuttle as taxi’s can charge you 40 dollars for a short 10 minute ride.

I mean, for an airport hotel it’s pretty decent. We were sent there by JetBlue after our flight got canceled. The rooms were good for what they are. Nice bathroom. Comfortable beds. The food at the restaurant was not very good but at least we didn’t pay for it. Breakfast was better than dinner.

Great hotel for short-term stays. Stayed there for one night. Staff is very friendly and the hotel counts with onside self-serve restaurant with fair prices and complimentary parking. Also, they offer quick airport transfers and we didn’t need to wait long to get from the airport to the hotel and back. The rooms are standard. The bathroom is equipped only with essentials, eg no face towel, no body lotion. Also, the rooms could have been cleaner as I found hair from someone else on the toilet seat. Overall, we had a pleasant stay

Decent hotel for a one night stay. The breakfast buffet that is included in the stay was fantastic. Rodrigo at the breakfast buffet was wonderful and so was every single staff we interacted with. We really appreciated that the soap, shampoo, conditioner were in reusable bottles; better for the environment. Pro tip: if you speak any Spanish, try to do so when speaking with staff. We found that the staff appreciated communicating in Spanish even though they all speak great English. We find that it’s important when traveling to another country to at least try speaking the language of the country you’re in and don’t automatically assume that everyone speaks English. Honestly, the only downside of this hotel are the many entitled guests who make us embarrassed to be from the same country. This may not seem like a big deal to some people, but observing the behavior of other guests did have a negative impact on our stay.

This property is very convenient to Cancun Airport. There is a free shuttle from the airport. You need to have a cellphone to call the hotel for the shuttle. There are no hotel phones in airport. The shuttles do not come without calling the hotel. The room had no hot water in the shower on the day I checked in. I reported this to the hotel. They said they fixed the problem.. The following morning there again was no hot water in the shower. They have a nonexistent system for addressing problems at the hotel. I asked for a manager to discuss problem. No one on duty had any authority to resolve a complaint. I asked to be contacted by a manager. There was no follow up at all. When I contacted them again they gave me a email to send my concerns to. They don't pass concerns to management. Doesn't seem to follow Marriott protocol. In general it's a decent hotel...if you are lucky enough to not encounter any problems. Not sure I would stay there again. A hot shower is something that is very basic to provide a guest. And the hotel management failed miserably.