Fiesta Americana Cancún Villas - 77500 Cancún

Best experience ever. Loved loved loved this hotel. The hospitality itself was amazing. Every single person working here is the nicest person you'll ever have the pleasure of meeting. They were extremely helpful in every single thing, I was completely amazed. The studio room we got was more than perfect, super clean and the view was great. The pool was amazing, they have events out there every day. We only went to their breakfast buffet to eat and the food was delicious and it's right next to the beach. They had plenty of chairs and cabanas at the beach, there was even a jet ski rental next to their beach which was great (jet ski rental hut is not affiliated with the hotel though) so you don't have to travel anywhere if you want to ride jet skis. Just loved everything about this hotel, their poolside bar, the pool, the beach, the jacuzzis. And I just thought it was so nice of them that they let us stay and use their amenities even after we checked out. Check out time is at 11 a.m. but our flight wasn't until 8 p.m. but they still let us use the pool and stay at the beach and use any other of their amenities. They even held our luggage for us and called us a taxi when we were ready to go. Would definitely recommend this hotel for anyone and will definitely be back.

Excellent stay! From check in to check out everything was flawless. Room was neat and had nice views of the pool and ocean, the restaurants were delicious with excellent service. The best of all was Rafaela and Martin’s ocean/pool side service! We will miss the staff’s hospitality and kindness.

Where do I even begin. It started when we first got there, our room with a view of the resort was given to someone else, so they had to put us in a room with a parking lot view. Until the next day, which is NOT what I paid for. Which was just lovely because that's exactly what I wanted to look at my spring break was a parking lot, NOT. Once we checked in a lady was trying to sell us a package, and by then I was extremely annoyed and hungry given that our flight was delayed twice. I just wanted to relax and eat, but they were constantly trying to sell you something. Not to mention the resort is listed as "all inclusive" and nothing but a headache was included. Oh, and also, if you are looking for a place where you have easy access to the beach, this is NOT the place. There is barely a beach. Will not be staying here again.

The rooms at this hotel are huge and perfect for groups. The pool is 4ft max and has two areas for toddler swimmers. It's a perfect family pool. The staff are kind, but it can take a minute to get their attention and your order. They do try to sell a time share, but we just said no. The beach on the hotel has calm gentle waves, again great for kids.

Stayed at Fiesta Americana Villas Cancun and it was amazing! Great, great, great service! Very clean!!! Staff throughout the hotel were very friendly, kind and helpful. Our room had an amazing pool and ocean view. They are also kid friendly which I loved for my little ones. Would definitely come back!

We stayed here for the first 4 nights of our honeymoon, and it was truly great! The pool and private beach is really the best that we have seen. We enjoyed the 24 hour room service and the room which was highly functional as we stayed in the suite with the full kitchen, living room, double balcony, and King sized bed. The staff was so nice to us and accommodating during the entire time and we hope to return soon.

This is our home resort. The view of the Caribbean is spectacular. Our rooms were, in my opinion, the best in the resort. While it's not the highest end resort it is clean and well cared for. The pool is wonderful. I'm not sure about the restaurant selection we ate off the resort grounds at the many options available.

This is a tricky review for me. The primary reason for a two star rating is that (3 weeks after check out) we still have not received a refund for the unused portion of the room credits charged. Upon checkout we were told we would receive a refund in 3-5 business days. I've attempted to email and call the hotel several times to no avail. On a more positive note, the facilities in the hotel were good. The pool area was really nice, the beach area simple but relaxing. The lobby bar (and bartender) was definitely a highlight (they have a great happy hour from 5-7pm). The hotel is in a great part of town that's very walkable, lots to see and do around. We went into our stay understanding that we would be getting a timeshare pitch, but what we didn't anticipate was just how many times we would be approached. I totally understand that during COVID hotels are doing everything they can to make money. However, after the sixth time we said we weren't interested you would think we would be left alone. I likely won't be returning to this hotel, but it was a fine stay that fit our needs at the time (but give me my refund, please)!