Fiscalia General del Estado de Quintana Roo - 77500 Cancún

Wrong, they charge me for a report that should be free. I needed the passport loss report, that's free everywhere. They never gave an invoice, apparently it is the corruption that is handled there, how sad.

I uploaded a couple of photos about the requirements to get a certificate of loss of license plates and circulation card, there is a booth that makes copies for 2 pesos and the prints are at 10 pesos each, the certificate of loss costs 850 pesos is the the only place in the Republic that charges a loss certificate and they take it out until 4pm

There is only one schedule so you can do the loss of separate documents that charge more than $ 800 and in other states or in the city this process is free 24 hours a day and even online

The process of not having a criminal record is very fast. You just have to bring the documents (proof of address and INE expanded to 150%) Be careful with a couple of women who are at the entrance! , they do not let you in, according to them they guide you and take you to a copying station where they make you "the process" obviously more expensive, $ 270 instead of $ 206, $ 20 for the format that is free inside, $ 20 for a curp that does not They ask you and $ 6 for a copy of the ine ??. Everything else is inside the office, just bring INE and proof of address.

Inside the prosecutor's office the procedure is super fast, you can pay directly there in cash or card, they take your photos right there, you no longer need to take them, it is important to bring your documents (birth certificate, proof of address, INE, CURP, RFC, background payment format). I DO NOT RECOMMEND YOU GO TO THE "STATIONERY" which is outside the police, they are super rude and give you the wrong information as long as you buy the "CRIMINAL RECORDS PACKAGE" there because if you don't buy it they don't give you any service.

It is a real shame the way the service system is organized: people come and wait for hours sitting outside, the person who registers is not always there to give you your number, so many people arrive and only write down in the notebook, which causes misunderstandings in the order of who follows since sometimes there is not even the notebook to sign up... I consider it completely irresponsible that a public security institution is so dependent on such absurd technical problems, it is not possible that there is only one printer in the entire unit and that the service is suspended because a toner ran out, these details must always be anticipated. . In my case, I had to go three times: the first time I waited more than three hours and in the end they told us that there was a problem in "the system" that we should come back tomorrow and it would be over right away... the next day I came back and They say that they are alternating a person from that day and another from the previous one, to wait... again I wait more than three hours so that in the end they tell us that there was a problem with the printer, that we should come back tomorrow... It is a real shame that mothers come with their children to wait so long, elderly or disabled people ... another person who had waited just like me told me that he had been there since 11 in the morning ... and they were already going by 6 in the afternoon! I come from Mexicali and am only staying in the city to follow up on my case. It is tragic for me to think of a foreigner going through the same thing, what a terrible impression he will get from the public security of our country. When they finally attend me and begin to document my case, the lady was eating at the same time and she was not at all embarrassed about taking breaks to bite into her burrito and gossip with the other ladies... this, together with her lack of knowledge of typing (writing only using the index fingers and looking for the letters on the keyboard), were the icing on the cake to conclude that crap experience in which nothing was resolved

I try to communicate by phone and nobody answers, can someone tell me how long it takes to make a record of loss? I mean if they deliver it the same day that the process is done? or take more than 24 hrs. Help I'm not from Cancun and I can't go to ask.