Gigacable - 20000 Aguascalientes

Pesimoooooooooo, any other company is better. Those who attend, terrible attention. Even to cancel you have to ask them for the favor. Automatic charge to card .... that does not fail! and his service if ... a mockery! I give them a star because it is the minimum ... I could better not put any!

The only thing I did not like was that they have removed many channels, and only be paying for channels that do not have any content and that is a bad investment there are no football channels, many movie channels have removed it, there is nothing to see in the content they have, the excellent internet service in that I do give them a thousand stars

DANGER!! Do not contract with this company or you will have serious problems when you want to cancel; I had to go to the Federal Prosecutor's Office for the Consumer to be able to do it, needless to say the inconvenience and loss of time that this entails. They removed Fox Sport from the package I hired, so I called customer service and they told me that they had effectively removed that channel but they had added others, to which I told the lady that I was not interested in the other channels and that I wanted to cancel the service ; He told me that he would have to pay the remainder of the installation and that the cancellation of the service could only be made on the 4th of each month and only by phone (totally contravening the contract). The service was domiciled to my credit card. On December 4, 2020 I called to cancel and what do you think? They did not answer me after several attempts, however I stopped using the service; since he had contracted with another company. On January 4, 2021, I tried several times and what do you think? I was also unsuccessful; After a few days I went to the branch where I hired the service and explained the matter, to which he replied that he could not help me, that the cancellations were only by phone and that they had to give me a folio # (violating the contract ); for work reasons, I could not go to the Federal Consumer Protection Office (Aguascalientes) until this month of February, while the charges continued to arrive on time to my card. At the hearing at the PFC, if you don't study the contract, they eat you up, and the person in charge of the hearing, I don't know if due to exhaustion or collusion, agreed with the Gigacable representative; until I raised my voice demanding the fulfillment of the contract; total; in the negotiation I agreed to pay half of what they asked to cancel the contract. I agreed to it, not for lack of reason that was assisting me, based on the contract, but on the amount of time and energy wasted. I recommend not directing your payments to mediocre companies.

Despite complying with the time stipulated by the service, they make it difficult for you to cancel it ? hoping that you keep paying! Rude in customer service. And the really bad signal, think about it before hiring this service. I'm still waiting for an appointment to be made to cancel. Meanwhile, the account continues ... THERE ARE OTHER COMPANIES WITH BETTER PRICES AND HIGHER QUALITY.

Terrible service I always struggle a lot to pay at the branch and they do not give other options and they have cut my service while being paid why don't they validate transfer payments the day I can pay and the signal fails a lot for full days and the cashiers that are in The branch does not guide you regarding the payment when I told them to pay and they cut my service, they told me that they could not do anything and they did not give me any alternative, I am really looking for an option because even to cancel I am afraid of the obstacles they put on me

The truth is, terrible service, they increase the megabytes without consulting you if you are interested, and then when you pay, they say that you have to pay a greyhound that you did not authorize or ask for

Terrible internet service. I would like someone who has already made the cancellation of this gigacable company, so that it can really be the freezing as soon as possible, I already called by phone to make the cancellation and I begin to see what obstacles and traps so that they continue paying for what comments I have realized that it is very complicated and what I do not want is to fall into their game, please if someone can guide me to make my cancellation as soon as possible, I appreciate it. This service is terrible and I do not recommend it I do not want to be in that cheating company.

Terrible service, the internet never works... my money was totally wasted, I don't recommend it at all, besides they always give you long to answer you by phone and in the branch they tell you to call now in the plan of not answering anything they put even rude they have come to hang up the phone