Grand Palladium Costa Mujeres Resort & Spa - 77400 Cancún

It was alright. In all honesty, the staff was amazing and so helpful, but I could tell they weren't trained properly and were trying their best. There was so much conflicting information from different staff members, the food at the resort was sub par to say the least, which usually resulted in disappointment and lingering hunger. I truly appreciate the effort the employees put in to make our stay pleasant, they were all so wonderful and truly did the best with what they had. I truly believe this was all a result of COVID and low staffing, which I completely understand. I hope they get more people on board to help with these issues. P.S. if you're staying in the family selection part of the resort, they do a really cool bath with balloons for the little ones!! My son absolutely loved it!!

If you are looking for a vacation to enjoy the shallow and turquoise waters of the caribean this is NOT the place to stay at. Even though the hotel is very good (great food, great room and great "water park" for kids) we were very disappointed with the beach, which is not idyllic at all, contrary to what we were told by email prior to our arrival. The sea is rough, the beach is not clean and it is not kid friendly. Upon arrival we had a problem with our cards and we were extremely poorly received, which immediately became a disappointment. They mention that the shuttle is free but booking it is not easy, we tried several times and it always came as "error". Overall, I don't recommend this hotel for a Caribbean vacation. If it's just to enjoy a nice pool and a nice hotel room, there are other places with a much more inviting surroundings.

This hotel can be deceiving, as it looks like an amazing resort based on the pictures online. However it is an average hotel that has issues that should be corrected. Upon arriving we were forced into a sales pitch for the connecting hotel's timeshare pitch that is made to seem as part of the general check in as they greet you at the door. We had arrived early so our room wasn't quite ready yet, but we were able to go to the lunch buffet where we had only 2-3 bites as all of the food was ice cold. The hotel talks about how there are 10 restaurants on the property you can eat at, however that is not the case since only 4-5 open every night. The hotel pools are nice, and they have great beach access. Please be weary of the iguanas as they will jump on your stuff if you are laying by the pool. I did like how the resort was very protective of health measures with COVID and masks. If you want to get room service you have to pay $10 per person per meal, and then if you want to use the spa or gym that was an additional fee as well. The room we stayed in was a jacuzzi suite which we were going to use the last night we were at the resort, and when we hit the on button after waiting an hour for the tub to fill it didn't work. It was 10PM so there was no waiting as we were leaving the next morning at 4AM. The hotel partners with a traffic tours company for travel transfers to & from the hotel. We were supposed to be picked up at 4:20AM on our departing day, and they were a no-show so we had to get a general taxi after already paying for the service to be taken to the airport in advance.

Such an amazing resort with everything needed to relax and enjoy a good vacation. Beachfront is super clean with no external vendors, it almost seems to be private space (even though it's not). The resort is quite big but the're golf carts going round all day to move and also you can enjoy a river trip during the day. Cleanliness in the rooms is outstanding, beautiful views and always beverages available in the mini fridge. For dinner you'll need to reserve from the different restaurants, overall food quality is good, some better than others but none disappoint. One consideration is that the location is further away from the party/main hotel zone in Cancun so you'll need to take a taxi if you want to go there.

Overall, our experience was good. The resort is beautiful and having two transportation options to get around was a bonus. Our junior suite was spacious and facing the main pool. Staff members were friendly and did their best to answer questions. It would be nice if resort offered better vegetarian food options. But we had some challenges during our stay: - The phone in our room was mixed with another room. This was very frustrating as we received multiple calls for other guests. We also had to explain to staff that we didn’t order any room service. When we ordered room service, it took over 2 hours to get our items. - Resort could do a better job with cleaning the room, including replacing towels and other toiletries. We requested our room to be cleaned thoroughly because it was dirty but housekeeping didn’t clean it. - Upon arriving, we were forced into a sales pitch about the hotel’s travel club/membership. They made this part of the general check in process. Due to this, we weren’t able to grab anything to eat for awhile – we had to literally explain that we were hungry multiple times.

Spent a week at this all inclusive resort and I had a blast! All of the resort facilities had incredible architecture and a comfortable and relaxing ambiance. The rooms were beautiful and spacious and the views were incredible! The variety of food available at their onsite restaurants was excellent and I particularly enjoyed the Steakhouse, Japanese grill and the breakfast buffet. Who doesn't want to start their day with fresh fruit and an omelet made to order! The staff at every location from the beach to the bars were incredibly friendly and helpful! Even the golf cart ride from our room to the beach felt like riding Disney's jungle cruise with the jokes and color commentary from the drivers.

The property was very clean. The rooms adequate and very maintained. Main pool was huge well taken care of. The staff ...Juan our waiter by the pool was amazing!!! Fast and friendly. Armando made sure we had great snacks by the pool and checked on us daily. The food at buffets was hit or miss. The Thai restaurant was very good. The beach was clean and peaceful. Survived the 90 min sales pitch to get 2 free massages..which ended up worth it! The property does have everything you need to relax. Could improve the overall quality of the buffets. Check in was a bit long. Covid testing was easy process. Overall Once we got to our rooms everything went really well. I would go back.

This place is the place to be specially for first time travelers in a foreign country. When the say “All inclusive” that’s exactly what they mean. The have free drinks alcohol and non alcoholic drinks, family sections, adult sections, bars and food places that’s with the hotel you can go to for free. When we went to downtown we got discounts because the hotel we were staying in. This was price worthy for sure because for 1 week we only paid $1,680 for the hotel & our flights were $231 with checked bags with frontier. Everyone is super helpful & if there was any issue even a small one the manager is super helpful. Safety is a priority for me so the fact that pick up & drop off comes with the price, they have their own taxi service who waits for you for up to two hours at no charge. Literally everything is free, but of course tipping is key. We had the junior sweet with a view & the rooms cleanliness was superb. They had carts that pick & drop you off if you need to travel a distance. Waiting could be annoying & if you don’t tip and you get the same person they are PETTY. The food was average, but it was free. I’m a foodie so good food is a must & I had to go outside the hotel to get that. I expected authentic Mexican food at least somewhere in the hotel, but to no avail there wasn’t & that was the biggest complaint I had personally.