Grand Park Royal Cancún - 77500 Cancún

The good: The service staff was GREAT. Miguel at the lobby bar was probably the best part of our trip. Edgar, Pasqual, and the nice lady from the buffet taco bar were standouts, too! The ice cream in the cafe was yummy. The entertainment stuff did a good job of keeping everyone upbeat. The not so good: this was our first all-inclusive experience. The food was okay. We’re foodies, so the food scene is definitely not for us. We ended up making a reservation at a restaurant outside the hotel for our last day. The rooms were dated but the cleaning staff kept them very clean. Rooms look better in the pics but had a nice view. The pool culture where guests would go downstairs at 5am to claim a chair was off putting. We also got up early to claim a space but too often many of the other early birds would never come back to claim their space. Those chairs would be empty (with their beach towels) all day.

originally planned to stay for 3 nights but tested positive for covid whilst there so quarantined in my room for 3 or 4 extra nights. Firstly, the quality of the food in EVERY restaurant is truly awful! I was left to my own devices after testing positive, no-one checked on me or offered anything in the way of additional assistance. in general the quality of service was poor also, with staff giving the impression they just do their job and nothing more... not particularly friendly or helpful. All-inclusive is always a gamble and this time it definitely did not pay off!

HORRIBLE…RUDE SERVICE…STAY AWAY… Most stressful time during my vacation days. Value for money is nonexistant and it was possibly the worst way we could have ended our trip. Front desk receptionist ( Julian ) was RUDE & UNFRIENDLY person . First they said have a great time & leave all stress on us but it was other way . Resort had great time collecting more money from us & give extra stressful experience. We booked 4 rooms almost 4 month ago but they end up giving us all four room in all different buildings. After lots of hassle with front desk they agreed to give all 4 room side by side with extra charge . “Be aware guys” this is the way they gets you. Food: All restaurants are empty but it says fully booked on site so they force you to eat at buffet. I am parent of special need child but without respecting my situation, buffets lady sent me back my room to get mask. Although I totally understand safety for others but they could handled situation differently by providing mask to us. Not to forget: not a single activities for kids so be aware if you planning vacation with kids then definitely avoid this place. I am giving one star because cleanliness & great view otherwise this place don’t deserve any star. They fail to my expectations & I would not recommend this place at all .

Just got back from a week at this resort. I have been to Cancun roughly 10 times and been to many different resorts. This resort has it's pros and cons but I have stayed at better. The resort; the resort isn't big but isn't small. There are 2 pool. The pool that has the swim up bar doesn't have any entertainment. The main, bigger pool, has all the entertainment. The pools are also very chilly! I stayed in a deluxe oceanfront room- it was okay. View was fine, but the room could have been updated. The air either worked or it didn't. The mini bar was stocked daily which was great. The Food got old VERY fast. The buffet was small and there is only one- the food was also either very hot or very cold. They had a couple restaurants to make reservations at (AND GO EARLY!!) the Italian restaurant was by far the best! The oriental and hibachi were okay. The Mexican restaurant was by far very disappointing. They do have a steak house on site, but you have to pay ~$30 usd. We didn't go to that so I'm unsure how that food is. The also have a cafe opened from the AM until Midnight. They serve coffee, pastries, sandwiches and ice cream. And that was one of the best parts!! Dress Code- they do enforce the dress code at all restaurants. Guys will need to wear a shirt with sleeves no matter what. At dinner the guys will need long pants and closed toed shoes. Women can wear whatever... Staff- for the most of the trip all the staff were very nice. We felt that at some bars the bartenders were ignoring us or just simply not coming to us. Otherwise we found our favorites, and stuck by them most of the trip. Overall, since I've been to so many resorts I won't be coming back here because I have found others I like better. It could be a great resort for others, but I do believe there are better resorts in Cancun.

Beautiful beach, excellent staff and service. Let me qualify my review by saying we are not "all-inclusive resort" type of people. I was skeptical but decided to give it a try because my wife and I just wanted to relax. We had booked a room with 2 queen beds because my wife's best friend was joining us for part of the trip. We were issued a room with 1 king instead, and got blown off each time we checked to see if we could be switched. Room service and cleaning service were both exceptional. There is nothing more relaxing than coming back to your room after being out all day and everything is as clean and tidy as it was when you checked in. This resort is a great place to stay if you want to lose weight; the all-inclusive meals will keep you alive but don't get excited about them. Our first morning there, as we headed down for much needed coffee, we were accosted by a salesperson disguised as our concierge. After a couple of minutes going over the hotel and possible excursions we found ourselves in the middle of a sales pitch for their vacation club, and they are very skilled at not taking no for an answer. Duck and dodge these people with all of your abilities. In summary, an all-inclusive package is a waste of money if the quality is off-putting.

I stayed at this resort in March 2022 with five other friends. This was a very nice resort to stay at. The staff were almost always friendly and accommodating, The cleanliness was much appreciated, especially when it came to covid protocols. The view from the rooms was stunning with great views of the ocean. The variety of restaurants and bars were great. However, one night we had to wait two hours for room service and sometimes the resort would run out of food/drink. Someone in my group had arranged for the resort to pick us up from the airport, but that fell through and we had to find our own transportation last minute. Overall, decent resort but definitely some areas for improvement.

Beautiful resort & perfect for relaxing around the crystal clear pools and on the beach! Alicia made sure we stayed hydrated, delivering drinks to our lounge chairs with smiles! Ricardo Gonzales, from Guest Services, was an amazing host, professional and friendly. He would go out if his way checking in on us to make sure we had everything we needed or wanted and helped with restaurant reservations. Exceptional service from the bartenders, servers, chefs and friendly staff. We are looking forward to our next stay!

Location: it’s a 5 out 5. Great beach. Great location for a resort. View: we had a great view of the ocean. Staff: Amazing people. They were so kind, helpful, and went out of their way to make people happy. Food: the food is good, but not great! This is very personal, so hard to rate. There were meals we loved, and meals we wish it was better. Loud music at night: ouch… not good for kids. You will need to find something to help buffer the loud music outside. YouTube has plenty of white noise options. Would we come back? absolutely! ????????