GROUP ALDORF - 64000 Monterrey

Good treatment and spare parts service

Pesimo

Very friendly the lady at the reception.

They requested a service in Hyundai tampico, they have not paid the invoice for more than 1 month. I have tried to communicate on the phone and it does not work. Terrible attention from managers Juan Guadalupe Rodriguez and Jose Ramon sales manager.

I have been waiting for my invoice at the Tampico agency for more than a month. They issued it wrong and they tell me that they have not given a solution for Monterrey. terrible service

In February 2022 I bought a Jimny at the agency in Saltillo, Coahuila. The unit was sold to me as new, however, 3 days after the unit was delivered, it presented transmission failure. They took 3 months to repair it and deliver it to me. At the time of delivery, a noise could be heard. They convinced me that it was a normal noise due to the weather and that it would go away. A few days later the noise increased and the battery began to fail to the point that we could no longer turn it on. Apparently Suzuki sold me a used or defective unit that they passed off as new! So far they haven't been able to give me a solution. The manager of the Suzuki Saltillo agency refuses to talk to me and the unit is still in the shop. I have bought it for 5 months and I have only been able to use it for 1 week while I continue making payments to the bank. I'm not going to generalize, but Suzuki Saltillo definitely has the worst customer service, they lie to you, sell you used or defective units and refuse to come forward to fix the problem. I will never buy a Suzuki car again and less in Saltillo! They are scammers!