Grupo ROCA, Tulum I - 77760 Tulum
3.3/5
★
based on 8 reviews
Contact Grupo ROCA, Tulum I
| Address : | Av. Tulum entre Av. Satélite Mzana 6 Lote 10, 77760 Tulum, Q.R., Mexico |
| Phone : | 📞 +9887 |
| Website : | https://www.rocaplomeria.com.mx/ |
| Categories : | |
| City : | Q.R. |
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lando hernan on Google
★ ★ ★ ★ ★ La atención muy lenta. Se ponen a platicar entre ellos y dejan en espera al cliente. La última vez estuve en la fila más de 15 minutos. Y solo un chavo estaba atendiendo mientras los otros 2 estaban platicando sin importar el cliente. Además para pedir factura te hacen esperar más de 20 minutos para registrarte. Mucha perdida de tiempo.
 Very slow attention. They start talking to each other and leave the customer waiting. Last time I was in line for more than 15 minutes. And only one guy was attending while the other 2 were talking regardless of the customer. In addition, to request an invoice, they make you wait more than 20 minutes to register. Much waste of time.
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jordy baez on Google
★ ★ ★ ★ ★ Únicamente manejan material básico de albañilería
They only handle basic masonry material
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Allter AP on Google
★ ★ ★ ★ ★ Tiene buenos precios, aunque se dan a desear pues tardan mucho en surtir y el personal mal encarado y poca disposición.
It has good prices, although they are left to be desired because they take a long time to stock up and the staff is bad-faced and unwilling.
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Tania Morelos on Google
★ ★ ★ ★ ★ El servicio de entrega es una porquería. He esperado 3 días hábiles para recibir lo que compré y no han sido capaces de entregarlo. He llamado inumerables veces y parece que no les importa a excepción de uno o dos empleados. No ofrecen soluciones, no asumen responsabilidad y si no está alguien ahi para recibirlo entonces si me van a cobrar por extra envío.
De haber sabido no hubiera comprado nada, pero desafortunadamente necesito el producto.
***!NO COMPRE NADA AHI SI NO ESTA DISPUESTO A ESPERAR POR DIAS!
The delivery service sucks. I have waited 3 business days to receive what I bought and they have not been able to deliver it. I've called countless times and it seems like they don't care except for one or two employees. They do not offer solutions, they do not assume responsibility and if someone is not there to receive it then they will charge me for extra shipping.
If I had known I would not have bought anything, but unfortunately I need the product.
***! DO NOT BUY ANYTHING THERE IF YOU ARE NOT WILLING TO WAIT FOR DAYS!
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Erick González on Google
★ ★ ★ ★ ★ Pésimo servicio... Hace ocho días que pague 2 M3 de gravilla y 3 bultos de polvo y es fecha que entregan el material... Ridícula las excusas de sus vendedores y de su gerente aquí en Tulum
Terrible service... It's been eight days since I paid for 2 M3 of gravel and 3 bags of dust and it's the date the material is delivered... Ridiculous excuses from your salespeople and your manager here in Tulum
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marcela paz on Google
★ ★ ★ ★ ★ La calificación debería ser 0
Una semana esperando mi material que nunca llego.
Ahora una semana esperando mi reembolso
The rating should be 0
A week waiting for my material that never arrived.
Now a week waiting for my refund
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Carlos Hernandez on Google
★ ★ ★ ★ ★ La entrega de material está retrasada, por la falta de personal, es entendible cuando me lo explicaron al momento de mi compra, es un lugar en donde hay mucha gente por la cantidad de productos que manejan y tienen los mejores precios del mercado
The delivery of material is delayed, due to the lack of personnel, it is understandable when they explained it to me at the time of my purchase, it is a place where there are many people due to the amount of products they handle and they have the best prices in the market
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jimmyjims dias on Google
★ ★ ★ ★ ★ Not recommended to buy from this store Roca Tulum as the home delivery of the product is always delayed and when inquired about the material fake promises are made like it's on the way,in 2 hrs it will arrive etc etc..
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