HiCA restaurant & karaoke - 44820 Guadalajara

Very good service but what you consume leaves a lot to be desired, the beers were not cold and the French fries tasted bad... I would not return ??‍♀️

The service is terrible, you have to be talking to the staff to do their job. 3 waitresses and the 3 stuck on the cell phone. They took me 2 mojitos without lemon and I think I even didn't feel like it

Well I'm going to tell you about my experience I have been to this place twice and on both occasions, unfortunately both times, the attention left by the manager and the DJ who plays the songs that are supposedly requested in this karaoke, first they take a long time to put The, second the sound they have (equipment) makes the music and the microphone are totally sharp, so they are not enjoyed and the melody or song you requested is appreciated well and if people sing less it is appreciated well, you say the DJ boy of the situation and ignores you. Apart from the fact that there are supposedly two songs per table, it turns out that people known to the owner (s) do give them the songs, the ones they want and all the other people have to wait and that they are lucky and they manage to put theirs they requested. On both occasions I wanted to talk to the manager (milestone-David I think) and he ignored me, I understand that one of the managers is one of the owners. One of the most unpleasant things they have is that when you ask for heaven they give you shaved ice as if they were giving a shaved snow, from the ones in Morelos Park, obviously that way you don't enjoy the drink because it is not able to cool completely and of course it melts very Quick ice before chilling the drink. Hopefully this will be changed soon. The screens also fail a lot and the DJ in charge does not do to be attentive to correct those failures because they are no longer seen, this happens even when the karaoke song who requested it is running. Another detail of it is that it puts the songs that the DJ likes to set the mood when there are people who are asking for other things in melodies and they put more songs to set the mood than expensive than if it supposes that the concept is karaoke. I am going to recognize some good points that were presented on my second visit, including the attention of the girls, especially Karina, who also provides very good attention to Miriam and of course Jessi who halibut her morras. But I especially want to praise the attitude and posture of a man from the bar called Jean Paul, as I learned, that derived from an error that occurred in the drink, when requesting ice from the waitress, he took my drink and instead of Put ice on it, threw away what he had and sent a new jar with ice, without the drink, when commenting on the strange situation with the waitress, he realized that it was a mistake, he saw it with him. And the truth, he remained at the height and knew how to amend the nose in charge of the bar the error. Situation that I want to recognize and I think is the highest category in action, such as customer service, in the highest action in the provision of service, which you seemed to me (the most appropriate when responding) to that act of error within the framework of their work. Personally, to me, the kind of actions and responsibility seem to me to be the most professional and the best I have received from that bar, jean-paul, the manager, the bar remained up to par. I think even the owners should give him credit. learn how to act and serve a customer. I promise to go again to see if I get better in those aspects and I can change my comment.

Excellent place with a very good atmosphere. Very affordable prices and well served products. Very good service. I invite you to meet them

We ordered some wings and they never came. They took half an hour to bring an easy loggerhead The place was not so full that there was so much delay, the waitresses before were very attentive, not even the songs we ordered ? and in the end the bill was not correct, no kindness before, it was one of my favorite places ☹️?

The area does not match the costs, especially for the quality of food and beverages (if they were in the Providence area without a problem and a safer area), I think they need a little more preparation and good advice on costs, products and quality, regular customer service, food hygiene (hair in the snack) is super important, the facilities are super good.